Team Manager, Client Service Center

LVMH; Irving (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Healthcare benefits

Employee discount

Retirement plans

Job summary

Louis Vuitton Client Services in Irving, TX seeks a Team Manager to lead Client Advisors, drive KPI attainment, and deliver an exceptional client experience. The role focuses on coaching, performance management, and proactive client engagement in a fast-paced luxury retail environment.

The manager will foster brand representation, ensure adherence to Louis Vuitton Attitudes, and maintain operational excellence while supporting transformational clienteling activities.

Qualifications

• Minimum 6+ years in a similar role leading others.
• Experience in retail luxury, digital selling, or hospitality preferred.
• Strong communication and coaching abilities.

Responsibilities

• Set individual and team goals, monitor performance against expectations.
• Provide coaching and accountability; identify development needs.
• Learn brand and product knowledge and participate in training initiatives.

Skills

Team leadership

Analytics

Communication

MS Office

Tools

Excel

PowerPoint

Microsoft Office

Job description

Louis Vuitton Client Services is seeking a motivated, passionate Team Manager who possesses a client-centric mindset to join our team at our Irving, TX campus! As a Team Manager, you are responsible for the proper management and day-to-day support for Client Advisors who handle all Client contacts (via inbound phone calls, emails, chat and social media). This role will effectively lead and support a team of Client Advisors and use strategic agility to proactively nurture the achievement of metrics and ensure that the highest level of Client experience is delivered. You will define and drive intentional action plans to ensure the attainment of qualitative and quantitative KPIs and clienteling activities. Our Team Managers are expected to maintain a positive and consistent presence. You will support in implementing objectives to empower and engage the Client Advisors to deliver a world-class experience in each Client interaction by delivering the Louis Vuitton Promise, through phenomenal representation of the Brand values and through their demonstration and modeling the 4 Louis Vuitton Attitudes towards Clients and team members.

Job responsibilities

Other Primary Responsibilities:

• Set individual and team goals, proactively access, and manage performance against expectations.
• Provide consistent coaching and establish accountability; identify development and training needs
• Learn and master Brand and product knowledge; stay up-to-date on all product, company, and department initiatives through participating in all relevant CSC and department training and initiatives

Profile

Requirements:

• Minimum 6+ years in a similar role leading others, preferably in a client-centric environment as management in retail, luxury retail, digital selling, or hospitality
• Consistent track record in developing highly successful teams
• Strong intuition for business, highly analytical, able to present and drive an idea
• Very proficient in Excel and PowerPoint and Microsoft applications
• Requires Weekends, Evenings, and Holiday availability
• Role reports onsite in Irving

To be successful in this role you should demonstrate a positive enthusiastic demeanor and have excellent communication skills! We use a variety of systems so you should be able to multitask and use various systems simultaneously. We are looking for an individual who can thrive working within a fast-paced and evolving international business environment as well as work autonomously, be detailed and able to handle high volume and multi-task workload.

Additional information

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce.

The appointed candidate will be offered a salary within the range of USD $80,000 - $100,000 annually, plus the opportunity for a bonus, a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and two retirement plans both with employer contributions.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

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Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.