Employee Relations Manager

Freseniusmedicalcare; Waltham (MA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Parental leave

Job summary

Fresenius Medical Care in the United States seeks an Employee Relations professional to manage investigations, coach field managers and regional leaders, and support a broad range of HR functions across the organization.

This role partners with Center of Excellence and Shared Services to implement HR programs, ensure regulatory compliance, and uphold company values. Travel up to 10% may be required as part of field support.

Qualifications

• Minimum 3–5 years in direct Employee Relations roles with HR Generalist experience
• Strong business acumen including financial awareness to support leaders
• Extensive knowledge of local, state, and federal employment laws including leaves and accommodations
• Ability to manage a high volume caseload with competing priorities
• Uncompromising commitment to confidentiality, integrity and privacy
• Excellent written and verbal communication skills
• Position may require travel including overnights (up to 10%)

Responsibilities

• Handles a wide range of employee relations matters including investigations, performance management, attendance, leaves of absence, and policy adherence
• Identifies root causes in employee engagement and provides conflict resolution
• Provides guidance in accordance with regulatory requirements and company policies
• Advises on performance management plans and progressive discipline in collaboration with Legal/Compliance
• Supports adaption of employee programs through guidance and direction
• Follows SLAs, documents thoroughly, and escalates as needed
• Provides emergency response and crisis management support to employees

Skills

Communication skills

Confidentiality

Employee relations expertise

Travel readiness

Case management system

Education

Bachelor’s degree

SHRM/HR Certification desirable

Tools

Case management system

Job description

PURPOSE AND SCOPE:

Manages and executes Employee Relations matters, including investigating issues and providing day-to-day coaching and advice to field managers, regional leaders, and all other assigned employees in a large variety of employee issues, performance management, policy interpretation, and other Human Resource functions. Works in partnership and collaboration with Center of Excellence (CoE) and Shared Service functions, serving as an escalation point to effectively administer and support Human Resources and Employee Relations programs in accordance with company policies and procedures, applicable regulations, and company core values.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Handles a wide range of general employee relations matters including performance management, workplace investigations, attendance, Leaves of Absence, and policy adherence including investigating issues, providing coaching, advice, and guidance to both employees and managers.
• Identifies root cause issues in employee engagement and provides conflict resolution skills to both employees and managers.
• Provides counsel and recommendations in accordance with all Legislative and Regulatory requirements, Human Rights, Workplace Rights and Labor and Employment Principles, Global Social and Labor Standards Policy, Diversity & Inclusion, the Code of Ethics and Business Conduct, the Suppliers Code of Conduct and Company Core Values and Mission.
• Provides guidance and direction regarding performance management plans and all aspects of progressive discipline and documentation. Works in strong collaboration with Legal and/or Compliance in high-risk case reviews.
• Addresses concerns of a diverse scope and demonstrates good judgment in selecting methods and techniques for obtaining solutions.
• Assists in the successful adaption of employee programs through guidance, support, and direction.
• Follows service level agreements in timely response and follow up to issues including appropriate use of the case management system, effective and thorough documentation and reporting, and all associated processes. Escalates sensitive or critical issues appropriately.
• Provides emergency response and crisis management support to employees.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This position does require out of area and overnight travel.

SUPERVISION:

• No direct reports

EDUCATION:

• Bachelor’s Degree required; Advanced Degree desirable.
• SHRM Certification and/or HRCI (SHRM-SCP, SHRM-CP, SPHR, PHR) is desirable.

EXPERIENCE, EDUCATION, AND REQUIRED SKILLS:

• Minimum 3-5 years in direct and consistent Employee Relations positions with prior experience in HR Generalist in a large organization.
• Has strong business acumen including financial and business operations to provide HR guidance and support to all business leaders in achieving organizational goals.
• Has extensive knowledge of local, state, and federal employment laws including all leave and accommodations regulations.
• Has the ability to handle high volume case load and competing priorities.
• Unquestionable commitment to confidentiality, integrity, and privacy.
• This position requires excellent communication skills - both written and verbal.
• Position may require 10% travel including overnight travel.

The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies.

Rate: $85,300 - 105,000

Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave.

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.

Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors