Employee Relations Manager

CH01 CHE Fresenius Medical Care (Schweiz) AG; Waltham (MA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) with company match

Paid time off

Parental leave

Job summary

Fresenius Medical Care seeks an experienced Employee Relations professional to manage investigations and provide coaching to field managers and staff. The role partners with CoE and Shared Services to administer HR programs in line with policies, laws, and company values. 10% travel is required.

The ideal candidate has 3–5 years in employee relations, a solid HR Generalist background, and strong communication and confidentiality, to support performance management and dispute resolution.

Qualifications

• Minimum 3–5 years in direct Employee Relations roles.
• Experience in HR Generalist functions in a large organization.
• Knowledge of local, state, and federal employment laws.

Responsibilities

• Handles a wide range of employee relations matters, including investigations and coaching.
• Identifies root causes in employee engagement and provides conflict resolution.
• Advises on performance management, progressive discipline, and documentation.
• Collaborates with Legal and Compliance on high-risk case reviews.
• Ensures timely responses, proper case documentation and reporting.
• Supports employee programs and adheres to SLAs.

Skills

Employee relations

HR Generalist experience

Communication skills

Confidentiality

Travel readiness

Education

Bachelor’s Degree

SHRM Certification desirable

Job description

PURPOSE AND SCOPE

Manages and executes Employee Relations matters, including investigating issues and providing day-to-day coaching and advice to field managers, regional leaders, and all other assigned employees in a large variety of employee issues, performance management, policy interpretation, and other Human Resource functions. Works in partnership and collaboration with Center of Excellence (CoE) and Shared Service functions, serving as an escalation point to effectively administer and support Human Resources and Employee Relations programs in accordance with company policies and procedures, applicable regulations, and company core values.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Handles a wide range of general employee relations matters including performance management, workplace investigations, attendance, Leaves of Absence, and policy adherence including investigating issues, providing coaching, advice, and guidance to both employees and managers.
• Identifies root cause issues in employee engagement and provides conflict resolution skills to both employees and managers.
• Provides counsel and recommendations in accordance with all Legislative and Regulatory requirements, Human Rights, Workplace Rights and Labor and Employment Principles, Global Social and Labor Standards Policy, Diversity & Inclusion, the Code of Ethics and Business Conduct, the Suppliers Code of Conduct and Company Core Values and Mission.
• Provides guidance and direction regarding performance management plans and all aspects of progressive discipline and documentation.
• Works in strong collaboration with Legal and/or Compliance in high-risk case reviews.
• Addresses concerns of a diverse scope and demonstrates good judgment in selecting methods and techniques for obtaining solutions.
• Assists in the successful adaption of employee programs through guidance, support, and direction.
• Follows service level agreements in timely response and follow up to issues including appropriate use of the case management system, effective and thorough documentation and reporting, and all associated processes.
• Escalates sensitive or critical issues appropriately.
• Provides emergency response and crisis management support to employees.

PHYSICAL DEMANDS AND WORKING CONDITIONS

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position does require out of area and overnight travel.

SUPERVISION

No direct reports

EDUCATION

• Bachelor’s Degree required; Advanced Degree desirable.
• SHRM Certification and/or HRCI (SHRM-SCP, SHRM-CP, SPHR, PHR) is desirable.

EXPERIENCE, EDUCATION, AND REQUIRED SKILLS

• Minimum 3-5 years in direct and consistent Employee Relations positions with prior experience in HR Generalist in a large organization.
• Has strong business acumen including financial and business operations to provide HR guidance and support to all business leaders in achieving organizational goals.
• Has extensive knowledge of local, state, and federal employment laws including all leave and accommodations regulations.
• Has the ability to handle high volume case load and competing priorities.
• Unquestionable commitment to confidentiality, integrity, and privacy.
• This position requires excellent communication skills - both written and verbal.
• Position may require 10% travel including overnight travel.
• The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies.

Rate

$85,300 - 105,000

Benefit Overview

• This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave.

Fresenius Medical Care maintains a drug‑free workplace in accordance with applicable federal and state laws.

Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non‑merit‑based factors.

Creating a future worth living. For patients. Worldwide. Every day. Fresenius Medical Care is the world’s leading provider of products and services for individuals with kidney disease of which approximately 4.5 million patients worldwide regularly undergo dialysis treatment.

United by a shared purpose of creating a future worth living for chronically and critically ill people, we care for around 292,000 dialysis patients around the globe. In addition, we operate around 35 global production sites to provide products such as dialysis machines, dialyzers, and related disposables. We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts.