Employee Relations Manager

Chs Kids; Hershey (PA); On-site; USD 70,000 - 93,000; Full time

Job summary

Catherine Hershey Schools Central Office is seeking an Employee Relations Manager to support CHS across the organization. You will model the CHS Way in labor and employee relations and ensure consistent handling of corrective actions up to termination.

You will partner with HR leaders to identify and prepare performance improvement plans, conduct investigations, train managers, and ensure compliance with federal and state laws, policies, and equitable practices across Centers.

Qualifications

• Bachelor's Degree required.
• SHRM-CP, SHRM-SCP, or SPHR Certifications preferred.
• Minimum 5 years of relevant experience.
• Thorough understanding of state and federal laws concerning employment and employee relations.
• Ability to manage multiple cases and deadlines.
• Excellent oral and written communication skills.
• Excellent judgement and organization skills.
• Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.
• Ability to comprehend, interpret, and apply law and policy.
• Ability to foster an equitable environment.
• Responsible, enthusiastic, and cares about working in a mission-focused organization.
• Ability to work in a fast-paced environment with changing priorities.
• Willingness to be held accountable and receive feedback.
• Comfortability with technology including MS Office Suite.
• Commitment to the mission and values of CHS and MHS and demonstrated high degree of integrity.
• U.S. work authorization and successful completion of pre-employment background checks and clearances

Responsibilities

• Maintains positive relations with all CHS employees.
• Provide guidance and counseling on employee relations, performance concerns, and conflict resolution.
• Advises and trains managers and supervisors in best employee relations practices and strategies for managing supervisor challenges problems and employee complaints.
• Advises and trains management and HR Generalist in employee relations best practices and strategies for resolving employee conflict.
• Support management and HR Generalists across the Centers on employee relations issues ranging from reasonable suspicion to DHS regulatory violation, CHS Policy and other Federal/State regulations.
• Assists with employee relations investigations in the workplace.
• Collaborates with HR Director and Office of General Counsel via shared services in preparation for and/or participation in escalating situations as well as policy interpretation.
• Researches and explains laws and legal affairs concerning employment to managers, supervisors, and employees when necessary.
• Adjusts and conducts annual refresher trainings with all supervisors and center HR Generalists to ensure that practices remain consistent.
• Analyzes data collected from stay interviews, exit surveys, and focus groups to recommend activities to increase employee retention.
• Ensuring compliance with laws, regulations, and policies and fostering an inclusive and equitable work environment.
• Other duties as assigned.

Skills

Communication skills

Conflict resolution

Labor relations

Policy interpretation

Data analysis

Education

Bachelor's Degree

SHRM-CP / SHRM-SCP / SPHR Certification

Job description

The Employee Relations Manager at Catherine Hershey Schools Central Office will support employee relations across the CHS organization. This position will be responsible for modeling the CHS Way in all matters related to labor and employee relations and ensuring that our locations maintain consistency in the handling of corrective actions up to and including terminations across all Centers. This position will engage with the CHS Human Resource Manager and Human Resource Generalist in identifying and preparing performance improvement plans. The Employee Relations Manager works with our shared services partners in HR and the Office of General Counsel to ensure that CHS Centers and Central Office are providing the most accurate information related to employee issues. They represent CHS regarding data needed for investigations and assist in preparing responses to complaints from Regulatory Agencies. The role is responsible for developing and providing organizational training in areas that support our People Strategy- including Investigation, Corrective Action, Resolving Conflict, Positive Working Relationships, and ensuring Equitable Working Environment and labor relations. The salary range for this position is $70,380 to $93,000 annual, based on experience.

Responsibilities:

• Maintains positive relations with all CHS employees.
• Provide guidance and counseling on employee relations, performance concerns, and conflict resolution.
• Advises and trains managers and supervisors in best employee relations practices and strategies for managing supervisor challenges problems and employee complaints.
• Advises and trains management and HR Generalist in employee relations best practices and strategies for resolving employee conflict.
• Support management and HR Generalists across the Centers on employee relations issues ranging from reasonable suspicion to DHS regulatory violation, CHS Policy and other Federal/State regulations.
• Assists with employee relations investigations in the workplace.
• Collaborates with HR Director and Office of General Counsel via shared services in preparation for and/or participation in escalating situations as well as policy interpretation.
• Researches and explains laws and legal affairs concerning employment to managers, supervisors, and employees when necessary.
• Adjusts and conducts annual refresher trainings with all supervisors and center HR Generalists to ensure that practices remain consistent.
• Analyzes data collected from stay interviews, exit surveys, and focus groups to recommend activities to increase employee retention.
• Ensuring compliance with laws, regulations, and policies and fostering an inclusive and equitable work environment.
• Other duties as assigned.

Qualifications:

• Bachelor's Degree required
• SHRM-CP, SHRM-SCP, or SPHR Certifications preferred
• Minimum 5 years of relevant experience
• Thorough understanding of state and federal laws concerning employment and employee relations
• Ability to manage multiple cases and deadlines
• Excellent oral and written communication skills
• Excellent judgement and organization skills
• Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations
• Ability to comprehend, interpret, and apply law and policy
• Ability to foster an equitable environment
• Responsible, enthusiastic, and cares about working in a mission-focused organization
• Ability to work in a fast-paced environment with changing priorities
• Willingness to be held accountable and receive feedback
• Comfortability with technology including MS Office Suite (Outlook, Word, Excel and PowerPoint)
• Commitment to the mission and values of CHS and MHS and demonstrated high degree of integrity as all MHS and CHS staff are considered to be role models for children
• U.S. work authorization and successful completion of pre-employment background checks and clearances

Who we are and what we’re looking for

At CHS, we are leaders passionate about early childhood education and community betterment. Our work is driven by the desire to endow children with the resources for educational and physical well-being, while supporting and empowering their families. We listen to the needs of our diverse community and adapt to give everyone a voice. We hold each-other accountable for bringing our best and most authentic selves to school every day, creating an environment of mutual respect.

We strive to build a team of individuals that is passionate about our mission, brings in new creative ideas, and loves their work. If this sounds like you, we look forward to seeing your application.

About Catherine Hershey Schools for Early Learning

At Catherine Hershey Schools for Early Learning, we nurture children, support them in discovering their world, and help them grow to reach their fullest potential. We are passionate educators, caregivers, and role models dedicated to successful early childhood development. We believe that a rich and solid foundation, along with a nurturing and supportive environment, is critical to helping children grow. We focus on the whole child, helping them flourish in mind and body. And we set them on a path to become their strongest, brightest, and best selves in school and beyond.

Catherine Hershey’s dream was to provide children with a well‑rounded education. That dream lives on in her name and is our mission at Catherine Hershey Schools for Early Learning.

Catherine Hershey Schools for Early Learning does not discriminate against applicants or employees, in hiring, promotion or any terms or conditions of employment, on the basis of race, color, national or ethnic origin, ancestry, sex, age, religion or religious creed, veteran status, disability or use of a guide or support animal because of the blindness, deafness or physical handicap of the user or because the user is a handler or trainer of support or guide animals, or any other status protected under applicable federal or Pennsylvania law.

Catherine Hershey Schools for Early Learning are subsidiaries of Milton Hershey School and are staffed and operated independently of the Milton Hershey School core model.

Catherine Hershey Schools for Early Learning will not tolerate any form of harassment or discrimination on the basis of race, color, national or ethnic origin, ancestry, sex, age, religion or religious creed, veteran status, disability, or any other status protected under applicable federal or Pennsylvania law (collectively “Protected Characteristics”), against any applicant for admission, enrolled children, or any other individual(s) who participate(s) in the programs, services, and activities at our Centers.