Employee Relations Manager

Catherine Hershey Schools for Early Learning; Hershey (PA); On-site; USD 70,000 - 93,000; Full time

Job summary

Catherine Hershey Schools for Early Learning in Hershey, PA, seeks an Employee Relations Manager to support CHS across the organization. The role focuses on labor and employee relations, ensuring consistent handling of corrective actions up to termination, and partnering with HR to develop performance improvement plans.

The successful candidate will provide training on investigations, corrective action, conflict resolution, and promoting an equitable working environment, coordinating with the

Qualifications

• Bachelor's Degree required.
• SHRM-CP, SHRM-SCP, or SPHR Certifications preferred.
• Minimum 5 years of relevant experience.
• Thorough understanding of state and federal laws concerning employment and employee relations.
• Ability to manage multiple cases and deadlines.
• Excellent oral and written communication skills.
• Excellent judgement and organization skills.
• Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.
• Ability to comprehend, interpret, and apply law and policy.
• Ability to foster an equitable environment.
• Commitment to the mission and values of CHS and MHS.
• U.S. work authorization and successful completion of pre-employment background checks and clearances.

Responsibilities

• Maintains positive relations with CHS employees.
• Provide guidance and counseling on employee relations, performance concerns, and conflict resolution.
• Advises and trains managers and supervisors in best employee relations practices.
• Advises and trains management and HR Generalist in employee relations best practices.
• Support Centers on employee relations issues ranging from reasonable suspicion to DHS regulatory violation.
• Assists with employee relations investigations in the workplace.
• Collaborates with HR Director and Office of General Counsel on escalation and policy interpretation.
• Researches and explains employment laws to managers, supervisors, and employees.
• Adjusts and conducts annual refresher trainings for supervisors and center HR Generalists.
• Analyzes data from stay interviews, exit surveys, and focus groups to improve retention.
• Ensuring compliance with laws and fostering an inclusive environment.
• Other duties as assigned.

Skills

Communication skills

Judgement and organization

Conflict resolution

MS Office proficiency

Time management

Education

Bachelor's Degree

Tools

MS Office Suite

Job description

The Employee Relations Manager at Catherine Hershey Schools Central Office will support employee relations across the CHS organization. This position will be responsible for modeling the CHS Way in all matters related to labor and employee relations and ensuring that our locations maintain consistency in the handling of corrective actions up to and including terminations across all Centers. This position will engage with the CHS Human Resource Manager and Human Resource Generalist in identifying and preparing performance improvement plans. The Employee Relations Manager works with our shared services partners in HR and the Office of General Counsel to ensure that CHS Centers and Central Office are providing the most accurate information related to employee issues. They represent CHS regarding data needed for investigations and assist in preparing responses to complaints from Regulatory Agencies. The role is responsible for developing and providing organizational training in areas that support our People Strategy- including Investigation, Corrective Action, Resolving Conflict, Positive Working Relationships, and ensuring Equitable Working Environment and labor relations. The salary range for this position is $70,380 to $93,000 annual, based on experience.

Responsibilities:

• Maintains positive relations with all CHS employees.
• Provide guidance and counseling on employee relations, performance concerns, and conflict resolution.
• Advises and trains managers and supervisors in best employee relations practices and strategies for managing supervisor challenges problems and employee complaints.
• Advises and trains management and HR Generalist in employee relations best practices and strategies for resolving employee conflict.
• Support management and HR Generalists across the Centers on employee relations issues ranging from reasonable suspicion to DHS regulatory violation, CHS Policy and other Federal/State regulations.
• Assists with employee relations investigations in the workplace.
• Collaborates with HR Director and Office of General Counsel via shared services in preparation for and/or participation in escalating situations as well as policy interpretation.
• Researches and explains laws and legal affairs concerning employment to managers, supervisors, and employees when necessary.
• Adjusts and conducts annual refresher trainings with all supervisors and center HR Generalists to ensure that practices remain consistent.
• Analyzes data collected from stay interviews, exit surveys, and focus groups to recommend activities to increase employee retention.
• Ensuring compliance with laws, regulations, and policies and fostering an inclusive and equitable work environment.
• Other duties as assigned.

Qualifications:

• Bachelor's Degree required
• SHRM-CP, SHRM-SCP, or SPHR Certifications preferred
• Minimum 5 years of relevant experience
• Thorough understanding of state and federal laws concerning employment and employee relations
• Ability to manage multiple cases and deadlines
• Excellent oral and written communication skills
• Excellent judgement and organization skills
• Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations
• Ability to comprehend, interpret, and apply law and policy
• Ability to foster an equitable environment
• Responsible, enthusiastic, and cares about working in a mission-focused organization
• Ability to work in a fast-paced environment with changing priorities
• Willingness to be held accountable and receive feedback
• Comfortability with technology including MS Office Suite (Outlook, Word, Excel and PowerPoint)
• Commitment to the mission and values of CHS and MHS and demonstrated high degree of integrity as all MHS and CHS staff are considered to be role models for children
• U.S. work authorization and successful completion of pre-employment background checks and clearances