Employee Relations Manager

lgelectronics; Englewood Cliffs (NJ); On-site; USD 120,000 - 165,000; Full time

Job summary

LG Electronics is seeking an experienced Employee Relations Manager to lead employee relations for key business units across the United States. You will partner with Legal, Compliance and leadership to strengthen people management and drive workforce analytics.

The role includes managing workplace investigations, ownership of compliance for HR practices, and coaching managers to improve engagement and risk mitigation in a multicultural environment.

Qualifications

• Experience as HRBP with focus on employee relations and investigations.
• Ability to train, coach and develop managers across a US footprint.
• Proven track record in workforce analytics and policy implementation.
• Excellent verbal and written communication in a multicultural environment.

Responsibilities

• Lead employee relations for key business units across the United States.
• Own investigations, including high-risk cases, in partnership with Legal and Compliance.
• Develop manager coaching and training programs to improve effectiveness.
• Monitor compliance across HR practices and drive risk mitigation initiatives.
• Track metrics and analytics to inform policy updates and engagement initiatives.

Skills

HR Business Partner

Training

Coaching

Workforce analytics

Communication

Ethics / integrity

Job description

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

Employee Relations Manager

We are seeking an experienced Employee Relations Manager with HR Business Partner expertise to lead employee relations for key business units across the United States. In this role, you will foster a positive organizational culture and strengthen people management capabilities through training, coaching, and workforce analytics.

You will lead workplace investigations-including complex, high-risk cases-in partnership with Legal, Compliance, and business leadership. You will also own compliance and risk management responsibilities across all HR practices and policies (including PTO, severance, leaves, and anti-discrimination) for an extended HR shared services environment spanning multiple manufacturing and office locations.

The ideal candidate is a trusted advisor with sound judgment, exceptional communication skills, and a passion for building an ethical, inclusive workplace. This role operates at a manager level in scope and requires the ability to achieve measurable improvements in engagement, performance, and risk mitigation within a multicultural, multilingual environment.

Performance Goals

• Analyze employee relations trends and recommend proactive solutions to strengthen culture and reduce risk; reduce repeat complaints and grievances year-over-year through targeted interventions.
• Close employee relations cases within agreed SLAs while maintaining legally defensible documentation.
• Develop and facilitate manager coaching and training programs that improve manager effectiveness scores and increase participation through engaging content.
• Lead investigations and corrective actions that reduce legal exposure and mitigate litigation risk in high-stakes cases.
• Identify systemic issues and launch prevention initiatives that measurably improve engagement and retention in assigned business units.
• Educate and coach leaders assigned from headquarters on U.S. employment law, regulatory expectations, and workplace practices.

Key Responsibilities

Employee Relations & Investigations

• Serve as the lead HR partner for employee relations: intake, triage, investigation, resolution, and documentation.
• Resolve complex employee relations issues in alignment with company values and legal compliance requirements.
• Conduct impartial workplace investigations and produce clear, defensible reports with actionable recommendations.
• Partner with Legal, Internal Audit, Compliance, and Compensation on high-risk and sensitive matters.

Manager Development & Coaching

• Coach leaders on performance management, progressive discipline, restructuring, and terminations to ensure consistency, compliance, and cultural competency.
• Design and deliver high-impact manager training on topics such as performance coaching, difficult conversations, and anti-harassment.
• Serve as a key stakeholder in initiatives to strengthen people manager capabilities across the organization.
• Provide assimilation support and ongoing coaching for internationally assigned leaders to help them effectively manage employees in the U.S. context.

Compliance, Policy & Analytics

• Design, communicate, and deliver training on policy enhancements for employees and managers at all levels.
• Maintain company policy documentation-online and in handbooks-ensuring it is accurate, accessible, and user-friendly.
• Conduct HR process audits across key compliance and regulatory areas to measure effectiveness.
• Track employee relations metrics, produce trend analyses, and implement targeted prevention programs.
• Develop and monitor key analytics, KPIs, and audit indicators in partnership with HR Centers of Excellence for core programs (compensation decisions, promotions, learning and development, performance distributions).
• Manage Aff...

Culture & Engagement

• Play a visible role in HR department and company-wide cultural and employee engagement initiatives, including Global Culture Council and Employee Res