Employee Relations Consultant - Flexible PTO & Benefits

Learning Care; Novi (MI); On-site; USD 72,000 - 80,000; Full time

Benefits offered by this job

Education assistance including tuition

Childcare discount available to all

Corporate partner Discounts

Flexible Paid Time Off (PTO)

Job summary

Learning Care in Novi, MI is seeking an Employee Relations Consultant to establish and enhance the relationship between the employer and its employees. You will resolve employee-related issues, provide advice to managers, ensure compliance with employment laws, and promote a fair workplace.

The role also covers investigations, reporting, and training on HR policies, with responsibilities across confidentiality, policy management, and collaboration with legal and HR teams to drive ethical,

Qualifications

• Bachelor's degree or equivalent experience.
• Excellent customer service skills with both internal and external customers.
• Capable of working with frequent interruptions and changing priorities.
• Proven experience as an Employee Relations Consultant or similar role.
• Excellent working knowledge of process and policy management, reporting, investigations, and federal and state labor laws and employment regulations.
• Experience in conducting investigations and resolving disputes.
• Ability to use reason and de-escalation skills to manage difficult or emotional situations.
• Ability to perform root cause analysis, solve practical problems and deal with a variety of concrete variables.
• High degree of professionalism, discretion, and trust while advising others.
• Ability to interpret technical information and write clear case reports in a concise and compelling manner.
• Excellent communication skills, written, verbal and interpersonal.
• Proficiency in HRIS and Microsoft Office Suite.
• Proficient time management, organizational skills and ability to meet deadlines.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).

Responsibilities

• Investigate workplace issues/concerns raised through internal Company channels and some externally filed complaints, including complaints of employment discrimination, harassment, retaliation, and other violations of Company policy
• Exhibit sound judgment in recommending outcomes for investigations
• Partner with Human Resources, Support Central & Field Leaders to ensure proper handling and disposition of cases involving all employees
• Work with the Office of the General Counsel, on case reviews at the legal support level
• Prepare, track, and maintain appropriate investigation documentation
• Develop and implement investigation plans
• Drive timely closure of open cases/concerns in alignment with Employee Relations Service Level Agreements
• Manage employee data and statements in a highly confidential manner
• Draft concise and clear investigation reports
• Partner cross functionally on investigations, discipline, performance management Title 7 & Title 9 claims, and other aspects of employee relations
• Serve as a strategic partner, promoting ethical and compliant behavior that is aligned with company policy and government regulations, with fair and equal treatment for the workforce
• Coach, counsel, and educate employees on HR policies, performance management and processes
• Analyze case activity and determine trends/recommendations for proactive actions
• Preparing reports on employee relations activities and trends for senior leaders
• Designing and delivering training programs on employee relations topics
• Foster an effective, inclusive work environment/culture and relationships, balancing employee advocacy with stewardship of company goals and values
• Conduct other duties as necessary to align with EEO regulations, and other internal and external policies and directives

Skills

Customer service

De-escalation

Investigation experience

Communication skills

Prioritization under interruptions

Policy management

Labor law knowledge

Root cause analysis

Discretion and confidentiality

Case report writing

HRIS proficiency

Microsoft Office Suite

Education

Bachelor's degree or equivalent experience

Tools

HRIS

Microsoft Office Suite

Excel

PowerPoint

Word

Job description

Learning Care in Novi, MI is seeking an Employee Relations Consultant to establish and enhance the relationship between the employer and its employees. You will resolve employee-related issues, provide advice to managers, ensure compliance with employment laws, and promote a fair workplace.

The role also covers investigations, reporting, and training on HR policies, with responsibilities across confidentiality, policy management, and collaboration with legal and HR teams to drive ethical,