Employee Relations Consultant

National Heritage Academies; Grand Rapids (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

National Heritage Academies (NHA) is seeking an Employee Relations Consultant to support Principals, Deans, and Managers across the organization with employee matters, investigations, and policy guidance. This role focuses on performance concerns, misconduct, discipline writing, and reporting.

Based at our Grand Rapids service center, this in-person position requires a bachelor’s degree in HR or related field and 0–3 years in HR, with strong communication, CRM familiarity, and knowledge of

Qualifications

• Bachelor’s Degree in Human Resources, Labor Relations, or Business Management preferred.
• 0-3 years of experience in a Human Resources role.
• Experience with CRM databases is a plus.
• Excellent customer service skills.
• Attention to detail and organization.
• Understanding of general Microsoft Windows-based applications.
• Able to prioritize and manage a wide variety and high quantity of tasks.
• Both verbal and written communication skills.
• Ability to build relationships with cross functional teams.
• Knowledge of employment laws and trends.
• Calm demeanor and approach in difficult situations.
• Ability to problem solve.
• Ability to stay on task and meet deadlines.

Responsibilities

• Provide guidance on employee related matters (misconduct, performance concerns, policy explanations).
• Approve terminations and assist leaders through the process.
• Maintain and update Employee Relations CRM.
• Gather employee files, investigation documents, and related requests for review.
• Create reports on various data sets (engagement, exit interviews, hotline data).
• Write and process discipline, performance, termination letters, and separation agreements.
• Organize documentation for employee personnel files and video evidence where needed.
• Provide guidance on handling difficult conversations and conflict resolution.
• Assist in employee dispute resolution and handbook updates for compliance.
• Develop and deliver presentations to leaders and employees on topics.

Skills

Customer service

Attention to detail

Verbal communication

Written communication

Relationship building

Problem solving

Time management

Calm demeanor

Education

Bachelor's Degree in HR/Labor Relations/Business Management

Tools

CRM databases

Job description

Summary

The Employee Relations Consultant role at National Heritage Academies (NHA) is responsible for supporting Principals, Deans, and Managers throughout the organization with employee related matters. This position will assist leaders in conducting investigations, providing guidance on employee performance concerns, and addressing employee misconduct. The Employee Relations Consultant is also responsible for assisting and/or owning the writing of employee discipline, policies and procedures, as well as investigative reports.

Job Description

Summary

The Employee Relations Consultant role at National Heritage Academies (NHA) is responsible for supporting Principals, Deans, and Managers throughout the organization with employee related matters. This position will assist leaders in conducting investigations, providing guidance on employee performance concerns, and addressing employee misconduct. The Employee Relations Consultant is also responsible for assisting and/or owning the writing of employee discipline, policies and procedures, as well as investigative reports.

Company Information

National Heritage Academies (NHA) partners with communities to build and operate public charter schools. Founded in 1995, today NHA serves over 100 schools in nine states, with more than 65,000 students in kindergarten through 12th grade. Our schools are designed to eliminate the achievement gap and provide school choice to families so their children are prepared for success in college, career, and life. A majority of our schools consistently outperform their local district on the state test. According to the Center for Research on Education Outcomes at Stanford University, NHA is a leading performer among charter schools and management organizations, outperforming both conventional district schools and other charter school operators. In addition, according to our employee survey, over 90% of respondents agree that the work they do is meaningful to them. Join our team.

Duties and Responsibilities

• Provide guidance on employee related matters (employee misconduct, employee poor performance, employee concerns, policy explanation, and other employee related matters).
• Responsible for approving all terminations of employment and assisting leaders throughout the termination process.
• Maintain and update Employee Relations CRM.
• Responsible for gathering employee files, investigation documents, and electronic monitoring requests for review.
• Create reports of various data sets (employee engagement data, exit interview data, employee hotline data, etc.)
• Write and process discipline letters, performance letters, termination letters, separation agreements and other communications as assigned.
• Organize and prepare documentation for employee personnel file as necessary.
• Obtain and distribute video evidence.
• Provide guidance regarding employee related matters (handling difficult phone conversations, conflict resolution, and guidance with challenging employee matters).
• Assist in employee dispute resolution.
• Review and update employee handbook to ensure compliance with state and Federal laws.
• Develop and deliver presentations to leaders and employees on a variety of topics.
• May be utilized to assist Business Partners with administrative actions, staff movements, staff placement, summer school processing, credentialing, and other assigned initiatives.
• Additional duties as assigned.

Qualifications

• Bachelor’s Degree in Human Resources, Labor Relations, or Business Management area of study, preferred.
• 0-3 years of experience in a Human Resources Role.
• Experience with CRM databases a plus.
• Excellent customer service skills.
• Attention to detail and organization.
• Understanding of general Microsoft and Windows-based applications and functions.
• Able to prioritize and manage a wide variety and high quantity of tasks at any given time.
• Both verbal and written communication skills.
• Ability to build relationships with cross functional teams.
• Knowledge of employment laws and trends.
• Calm demeanor and approach in difficult and trying situations.
• Ability to problem solve.
• Ability to stay on task and meet deadlines.

This is an in-person position at our NHA Service Center located at 3850 Broadmoor Ave., Grand Rapids, MI.

National Heritage Academies is an equal-opportunity employer.