Employee Relations Associate

Mindlance; Town of Elma (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Mindlance seeks an HR Employee Support Generalist for a 5-month engagement to provide first-line HR help to employees in a fast-paced aerospace environment. The role requires a bachelor’s degree in HR or related field, at least one year in customer service or HR support, and comfort with HRIS tools like Workday and SharePoint.

Strong Excel skills and confidential handling of data are essential. The position is onsite near Buffalo, NY, with a rotating schedule until 7 PM ET.

Qualifications

• Bachelor’s degree in human resources, business, or related field.
• At least one year in customer service, HR support, or call center environment; familiarity with HRIS like Workday is desirable.
• Proficiency in Microsoft Office, especially advanced Excel functions (pivot, VLOOKUP) to analyze data.

Responsibilities

• Resolve level 1 HR issues and questions via voice, email, mail, fax, and walk-ins with high accuracy and WOW service.
• Follow established policies and procedures for HR support delivery.
• Analyze calls to determine when to escalate issues.
• Have knowledge across HR disciplines (payroll, learning and development, compensation, etc.).
• Complete required training and apply skills on the job across all HR functions.
• Support HRMS processes and updates across the US; identify opportunities to improve service delivery.
• Use Case Management System and Knowledgebase to respond to employee issues.

Skills

Customer service

Interpersonal skills

Communication

Problem-solving

Discretion

Education

Bachelor's degree in HR or related field

Tools

Workday

SharePoint

Excel (Pivot, VLOOKUP)

Job description

Job Description:

One of our top Aerospace client is hiring for an Employee Support role, below are the details:

Job Title:

HR Employee Support Generalist

Job Duration:

5 months

To be considered for the HR Employee Support Generalist role, here’s what you’ll typically need to bring with you:

• Typically, a bachelor’s degree in human resources, business, or a related field.
• At least one year in customer service, HR support, or a call center environment. Familiarity with HR systems (such as Workday or similar HRIS), SharePoint, or other employee support platforms is highly desirable.
• Proficiency in Microsoft Office Suite, including advanced Excel functions (e.g., pivot tables, VLOOKUP) to analyze data effectively.
• Strong interpersonal and communication skills, with a commitment to providing exceptional customer service and delivering “WOW” experiences.
• Ability to manage confidential information with discretion and professionalism while demonstrating empathy and problem-solving skills.
• Comfortable working in a fast-paced environment, managing multiple inquiries efficiently, and knowing when to elevate issues.
• Willingness to support work hours ending at 7 PM ET on a rotating schedule.
• Must live local to the Buffalo, NY area to work onsite.

As an HR Employee Support Generalist, you will:

• Manage resolution of all types of level 1 HR issues and questions (Voice, Email, Mail, Fax, Walk-in) on time with a high degree of accuracy and commitment to delivering “WOW” service.
• Work with established policies, procedures, and performance criteria for delivering Employee Support services.
• Demonstrate the ability to analyze calls and know when to elevate issues.
• Each team member will have a specific area of primary responsibility for tactical support, i.e., payroll, learning and development, compensation, etc., but will be expected to have knowledge across all disciplines of HR.
• Complete required training and demonstrate the imparted knowledge, skills, and competencies from the training into on-the-job performance across all functions of HR.
• Provide support for HRMS processes and updates across the US. Continuously identify opportunities and make recommendations to improve the cost, quality, and timeliness of the service delivery.
• Use Case Management System and Knowledgebase to effectively respond to employee issues.

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”