Employee Lease Program Administrator

Hired by Matrix, Inc.; Fort Worth (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Matrix, Inc. is assisting an international automotive client in hiring a Junior Employee Lease Program Administrator for an onsite contract role in the United States.

The candidate will manage daily lease program administration, document creation with accuracy, and respond to inquiries via phone, email, and mail. Required are a High School Diploma and at least 1 year of Customer Service experience, with strong organization, communication, and data entry skills.

Qualifications

• High School Diploma required.
• 1+ years of Customer Service experience.
• Excellent organizational and communication (verbal and written) skills.
• Attention to detail.
• Data entry skills.

Responsibilities

• Daily administration of the Employee Lease Program, ensuring accuracy of guidelines and procedures.
• Provide timely responses to customer/employee inquiries via phone, email, workbasket and direct mail.
• Validate order requests and related account information.
• Prepare lease documents with accuracy.
• Review program-related inquiries.
• Resolve employee concerns/issues.
• Provide Mercedes-Benz affiliate coordinator support.
• Assist Company Car Coordinator with manager and field vehicles as required.
• Support Pre-Term Remarketing process for employee lease accounts.
• Act as liaison between employee/customer, dealership and internal departments.
• Document Employee/Customer accounts/orders for action.
• Phone experience
• Outlook experience

Skills

Customer Service

Communication

Data entry

Education

High School Diploma

Tools

Microsoft Outlook

Job description

Job Description

Job Description

At-a-Glance:

Are you ready to build your career by joining an international automotive company. If so, our client is hiring an Employee Lease Program Administrator – Junior.

Position Type:

• Contract
• Onsite

Required

• Education:
• * High School Diploma
• Skills:
• * 1+ years of Customer Service experience
  • Excellent organizational and communication (verbal and written) skills.
  • Attention to detail
  • Data entry skills

Responsibilities:

• Daily administration of the Employee Lease Program, which includes the implementation of program guidelines, processes and procedures.
• Primary objectives are to create lease documents with a high degree of accuracy and provide resolution through timely responses to customer/employee inquiries via phone, email, workbasket and direct mail.
• Validate order requests and related account information
• Prepare documents with accuracy
• Review program-related inquiries
• Resolve employee concerns/issues
• Provide Mercedes-Benz affiliate coordinator support
• Assist Company Car Coordinator with manager and field vehicles as required
• Support Pre-Term Remarketing process for employee lease accounts
• Act as liaison between the employee/customer, the dealership and internal departments
• Document Employee/Customer accounts/orders for action resulting from contact
• Phone Experience
• Outlook Experience