Chief of Staff, Collaboration and Communication

JPMorgan Chase & Co.; Jersey City (NJ); On-site; USD 147,000 - 200,000; Full time

Benefits offered by this job

Competitive salary and benefits

On-site health centers

Job summary

JPMorganChase in Jersey City is seeking a Chief of Staff for Collaboration and Communication to turn strategy into coordinated, measurable outcomes across a global product line.

You will sit at the center of the organization, partnering with the C&C Leadership Team, product and engineering delivery teams, and Finance/HR to drive governance, execution, and organizational effectiveness in a complex technology environment.

Qualifications

• 5+ years of experience or equivalent in technical program management.
• Proven ability to collaborate across teams and influence outcomes.
• Strong analytical reasoning and problem-solving.
• Experience using enterprise-authorized AI capabilities for program management workflows.
• Excellent written and verbal communication skills.

Responsibilities

• Lead Enablement and Chief of Staff functions for C&C with cross-functional teams.
• Oversee technology spend, monthly finance and business reviews, and forecasts.
• Drive portfolio governance and alignment to OKRs with engineering leads and product owners.
• Manage leadership rhythms to improve transparency and decision-making.
• Develop processes ensuring consistent execution of deliverables for C&C.
• Prepare briefing materials and reports for leadership with data-driven insights.
• Collaborate on workforce planning and location strategy for organizational health.
• Support change management and communications across C&C transformation initiatives.
• Lead cross-group initiatives with Employee Platforms partners to drive cohesion.
• Leverage enterprise AI capabilities to accelerate processes and ensure data sensitivity.

Skills

Technical program management

Stakeholder management

Budget management

Change management

Communication

Cross-functional collaboration

Tools

Microsoft Excel

PowerPoint

Job description

Chief of Staff, Collaboration and Communication

Jersey City, NJ, United States

Job Information

• Job Identification 210805780
• Job Category Technical Program Delivery
• Business Unit Corporate Sector
• Posting Date 11/05/2026, 10:29 PM
• Locations 575 Washington Blvd, Jersey City, NJ, 07310, US
• Job Schedule Full time
• Job Shift Day
• Base Pay/Salary Jersey City,NJ $147,250.00-$200,000.00

Job Description

Job Description

The Employee Platforms group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and business-focused approach to develop a wide variety of high-quality products and solutions directly impacting end users. You'll work in a modern, stable, resilient and secure operating environment where you, and the products you deliver, will thrive. As Chief of Staff, you'll sit at the center of a global product line and turn strategy into coordinated, measurable outcomes. This is your opportunity to influence senior leaders, accelerate execution and grow as a strategic operator in a complex technology environment.

As a Chief of Staff in Collaboration and Communication, you will be a trusted partner to the C&C Product Line Lead and Leadership Team, you will sit at the center of the organization to drive portfolio governance and operational oversight, connect strategy to execution, measure outcomes, and lead the key rhythms that span organizational effectiveness, workforce strategy, financial management, and communications and change management in a complex technology environment.

You will partner closely with the C&C Leadership Team, product and engineering delivery teams, and C&C's partners across Finance, Human Resources, Business Management and the Employee Platforms enablement team. Together, you will improve execution discipline, strengthen efficiency, drive portfolio governance and translate strategy into coordinated outcomes across C&C.

Success in this role requires the ability to navigate ambiguity, influence senior stakeholders, synthesize complex information into clear recommendations and drive alignment across diverse teams. The ideal candidate combines strategic thinking, operational rigor, strong project management and effective communication to accelerate organizational outcomes.

The Collaboration and Communication Product Line at JPMorganChase is responsible for engineering, developing and supporting modern enterprise-wide solutions that allow our global workforce of over 300,000 employees to effectively collaborate and communicate internally and with our global client base. Our global scale presents a great opportunity to drive the innovation that will continue to fundamentally transform the way we work. We have a people-oriented culture with an obsession for user experience, engineering excellence, experimentation, learning and continuous improvement, in a collaborative, trusting and thought-provoking environment that encourages diversity of thought. As a trusted partner to leadership, you will connect strategy to execution, measure outcomes and lead the key rhythms that span organizational effectiveness, workforce strategy, financial management, and communications and change management.

Job responsibilities

Lead the Enablement and Chief of Staff function for C&C, collaborating with product and engineering leads, technical program managers, Finance, Business Management and HR to oversee technology spend, monthly finance and business reviews, revised forecasts, budget alignment and HR needs

Lead portfolio governance for C&C, including portfolio reporting and executive-level performance insights, in partnership with engineering leads and product owners, driving the book of work for engineering teams and ensuring alignment to OKRs

Partner with Employee Platforms Portfolio Management and Governance leads on annual budget planning and monthly reviews to ensure financial discipline and strategic alignment

Establish and manage C&C Leadership Team operating rhythms that improve transparency, accountability and decision-making

Create, improve and maintain cadenced processes that ensure consistent execution of deliverables and keep the business of C&C running, eliminating toil wherever the opportunity arises

Prepare briefing materials, presentations and reports for the C&C Product Line Lead and Employee Platforms leadership that facilitate decision-making with relevant data, insights and recommendations

Partner with C&C leaders, HR and Finance on workforce planning, location strategy, organizational health and talent priorities and reviews

Support change management and communications related to transformation, process enhancements and organizational restructuring across C&C

Lead discussions on topics relevant to C&C and actively participate in cross-group initiatives with Employee Platforms partners to drive cohesion and shared outcomes

Use enterprise-authorized AI capabilities to accelerate processes and workflows, validating outputs and handling data according to sensitivity requirements

Promote reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in technical program management, consulting operations, leading complex technology projects and programs in a large organization

Demonstrated proficiency in resource management, organizational and operational change management, portfolio management, conflict resolution, negotiation, and budget and financial management including controls

Proven ability to collaborate effectively across teams that span an entire organization, influencing outcomes without direct authority

Experience taking complex and ambiguous information and refining it into meaningful content and clear action plans

Advanced analytical reasoning, applying critical thinking and problem-solving techniques to break down business, technical and operational objectives

Proven ability to lead through change, manage dependencies and maintain control in high-pressure, shifting environments

Advanced expertise in stakeholder management, establishing productive relationships with team members and partners, and driving outcomes aligned with business and firm objectives

Proactive approach to problem solving, with the determination to take ownership of issues and follow them through to resolution

Demonstrated experience using enterprise-authorized AI capabilities to support program management workflows, with strong validation habits, escalation when uncertain and awareness of data sensitivity

Excellent written and verbal communication skills, including facilitation, presentation and the ability to produce documentation appropriate for varied audiences

Preferred qualifications, skills, and capabilities

Familiarity with enterprise portfolio management tools and governance frameworks

Experience supporting or operating within a Chief of Staff function at a large, matrixed organization

Strong data analysis and presentation skills, with proficiency in Microsoft Excel and PowerPoint

Knowledge of technology delivery methodologies, including Agile and waterfall frameworks

Familiarity with enterprise collaboration and communication technologies

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.