Employee Experience Transformation Lead

Socket.dev; Boise (ID); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Job summary

Micron Technology is seeking a proven leader to drive support transformation across the Employee Experience organization. This role leads strategic programs focused on Workplace IT services, support operations, service management, automation, AI-enabled support, and operational excellence.

The ideal candidate combines strong leadership, technical expertise, and executive communication to deliver measurable improvements in employee experience and support performance globally.

Qualifications

• 7+ years of IT experience in a Fortune 500 or similarly complex enterprise environment.
• Progressive leadership and people management experience.
• Experience in IT support, service management functions (ITSM, Service Desk, Endpoint Support, Field Services).
• Strong background in Workplace Technology, Executive Support, Digital Employee Experience (DEX).

Responsibilities

• Partner with business collaborators, technical teams, and architects to identify needs and maintain a 3-year support technology roadmap.
• Lead cross-functional teams to deliver successful support and service transformation initiatives.
• Drive continuous improvement programs focused on service quality, operational efficiency, automation, self-service, AI, and Digital Employee Experience (DEX).
• Analyze service performance, customer feedback, operational trends, and support metrics to identify improvement opportunities.
• Develop roadmaps and operational strategies aligned with organizational goals.
• Establish, monitor, and report on KPIs, service metrics, and business outcomes.
• Lead root cause analysis to improve service stability and reduce recurring issues.
• Build high-performing teams and deliver executive presentations and strategic recommendations.

Skills

Leadership

IT service management

Executive communication

People management

AI-enabled support

Education

Bachelor's degree in IT/CS/Eng

Tools

ITSM

ServiceNow

Automation tools

Job description

Micron Technology is seeking a proven leader to drive support transformation across the Employee Experience organization. This role leads strategic programs focused on Workplace IT services, support operations, service management, automation, AI-enabled support, and operational excellence.

The ideal candidate combines strong leadership, technical expertise, and executive communication to deliver measurable improvements in employee experience and support performance globally.