Employee Experience Transformation Lead

Micron Technology; Boise (ID); On-site; USD 140,000 - 200,000; Full time

Job summary

Micron Technology is seeking a proven leader to drive support transformation across the Employee Experience organization. You will guide strategy for Workplace IT services, lead a high-performing team, and partner with senior leadership to deliver measurable improvements in employee experience and support performance.

The role emphasizes IT support, service management, automation, and Digital Employee Experience (DEX) across a global environment.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Business Administration, or related field, or equivalent experience, and 7+ years IT experience in a Fortune 500 or similarly complex enterprise environment.
• 5+ years of progressive leadership and people management experience.
• Proven ability to lead teams and drive organizational, operational, or service transformation initiatives.
• Experience in IT support, and service management functions, including ITSM, Service Desk, Endpoint Support, and Field Services.
• Strong background in Workplace Technology, Executive Support, Digital Employee Experience (DEX), and Support Operations.

Responsibilities

• Partner with business collaborators, technical teams, and architects to identify needs, develop solutions, and maintain a 3-year support technology roadmap.
• Lead cross-functional teams to deliver successful support and service transformation initiatives.
• Drive continuous improvement programs focused on service quality, operational efficiency, automation, self-service, AI, and Digital Employee Experience (DEX).
• Analyze service performance, customer feedback, operational trends, and support metrics to identify improvement opportunities.
• Develop arguments, transformation roadmaps, and operational strategies that align with organizational goals.
• Establish, monitor, and report on KPIs, service metrics, employee experience measures, and business outcomes.
• Lead problem management and root cause analysis efforts to improve service stability and reduce recurring issues.
• Build and develop high-performing teams while partnering with senior leadership to deliver executive presentations, strategic recommendations, and operational updates.

Skills

People leadership

ITSM

Service transformation

Workplace Technology

Executive communication

Education

Bachelor's degree in IT/CS/Info Systems or related field

Tools

ITSM tools

Job description

Micron Technology is seeking a proven leader to drive support transformation across the Employee Experience organization. You will guide strategy for Workplace IT services, lead a high-performing team, and partner with senior leadership to deliver measurable improvements in employee experience and support performance.

The role emphasizes IT support, service management, automation, and Digital Employee Experience (DEX) across a global environment.