IT Manager

Gensler; Denver (CO); On-site; USD 90,000 - 125,000; Full time

Job summary

Gensler's Denver office is seeking an IT Manager to lead local technology operations, provide hands-on support, and partner with office leadership to translate priorities into effective IT service delivery.

You will balance hands-on support with local projects and mentor IT staff, coordinating with regional and firmwide teams to ensure adherence to standards and timely project execution.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, or a related field, or equivalent
• At least 7 years of IT operations and technical support experience
• At least 2 years of experience managing IT staff
• Strong working knowledge of Windows 11 and Microsoft 365 apps
• Experience supporting design software such as Revit, AutoCAD, SketchUp, Rhino, and Adobe Creative Cloud

Responsibilities

• Partner with employees and leadership to understand technology needs and provide responsive support
• Resolve technology issues to minimize downtime and maintain a strong employee experience
• Support consistent use of IT policies, procedures, and standards
• Maintain end-user support for Windows/Mac endpoints and Microsoft 365 apps
• Manage local IT operations, projects, and service desk leadership
• Coordinate onboarding and hardware deployment for new employees
• Support desktop, laptop, printers, and peripherals in the Denver office
• Lead IT staff and mentor team members
• Maintain local IT hardware lifecycle and vendor relationships

Skills

Windows 11 & MS 365

IT operations

Leadership & mentoring

Security & MFA

Vendor & stakeholder management

Education

Bachelor's degree in CS/EE or related field

Tools

Active Directory

Revit

AutoCAD

SketchUp

Rhino

Adobe Creative Cloud

Zoom/Teams video conferencing

Job description

Description

Gensler's Denver office is seeking an experienced IT Manager to lead local technology operations, deliver high-quality hands-on support, and serve as a trusted technology partner to office leadership. Working with the Regional IT Director, this role translates regional and firmwide priorities into effective local IT service delivery.

Description

Gensler's Denver office is seeking an experienced IT Manager to lead local technology operations, deliver high-quality hands-on support, and serve as a trusted technology partner to office leadership. Working with the Regional IT Director, this role translates regional and firmwide priorities into effective local IT service delivery.

You will balance hands-on technical support with responsibility for local projects, service priorities, and resource coordination across IT teams.

The IT Manager will translate regional and firmwide IT objectives into clear local priorities, project plans, and support strategies. You will communicate expectations and progress, monitor implementation, and help ensure consistent understanding and application of Gensler technology standards, policies, and procedures.

This people-focused leadership role requires managing office expectations, guiding projects through completion, tracking timelines, and mentoring IT team members as appropriate. As the primary liaison between the Denver office and broader IT operations, you will align local needs with regional and firmwide priorities.

Daily responsibilities include local support for messaging, network connectivity, servers, workstations, and audiovisual meeting technology. Occasional support outside regular business hours may be required for office events, special projects, system upgrades, or outages.

This is an opportunity to shape the technology experience of a growing, design-focused office. The role offers meaningful ownership, visibility with office leadership, and a direct impact on how employees collaborate, create, and deliver their work.

The strongest candidate can move confidently between urgent end-user support, advising office leadership, coordination with specialized IT teams, and oversight of longer-term projects and operational priorities.

What You Will Do

• Partner with employees at all levels, including office leadership and Principals, to understand technology needs and provide responsive support.
• Resolve technology issues efficiently and thoughtfully to minimize downtime and maintain a strong employee experience.
• Support consistent use of company IT policies, procedures, and standards across the office.
• Assess employees' technology skill levels and provide tailored, hands-on support.
• Maintain attention to detail, service quality, and follow-through while managing day-to-day demands. Local IT Support
• Serve as the primary local IT support resource for employees using primarily Windows-based computers.
• Support Microsoft 365 applications such as Outlook, Teams, SharePoint, and related collaboration tools.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, peripherals, and other technology in the Denver office.
• Provide local support for MDF and IDF equipment in coordination with firmwide server and networking teams.
• Support core design and production software, including Revit, AutoCAD, SketchUp, Rhino, Adobe Creative Cloud, and other graphics or rendering applications.
• Install, configure, and support specialized departmental software and provide hands-on end-user assistance.
• Support meeting room audiovisual and video conferencing systems, including Microsoft Teams, Zoom, displays, cameras, microphones, and related room technology.
• Administer authorized user-account and access-control tasks within Microsoft Active Directory, escalating as appropriate.
• Manage Windows and Mac endpoints through deployment, maintenance, refresh, and retirement, including new-hire and replacement equipment.
• Coordinate IT onboarding by preparing and deploying hardware, software, accounts, peripherals, and access, and delivering IT orientation to new employees.
• Support company-managed and employee mobile devices, including iOS and Android phones and tablets.
• Support remote users with VPN, MFA, and virtual desktop infrastructure.
• Troubleshoot local LAN, WAN, Wi‑Fi, and network connectivity issues, escalating infrastructure issues to regional or firmwide IT teams as appropriate.
• Support local implementation of firmwide IT security initiatives and standards, including controls for account access, endpoints, MFA, and mobile device management. Service Desk Leadership
• Own the local service desk queue, prioritize requests, and ensure timely, user-focused resolution.
• Review incidents that exceed service levels and esc alate issues as appropriate.
• Review service desk activity, identify emerging trends, and provide monthly performance updates.
• Monitor end-user satisfaction and meet regularly with office and studio leadership to understand needs and address trends.
• Maintain accurate incident resolution records and create support documentation for configurations, installations, and recurring processes.
• Lead, coach, and support other Gensler IT support team members through ongoing professional development, as assigned.
• Participate in recurring meetings with office leadership, regional IT, and firmwide IT partners.
• Manage local IT hardware throughout its lifecycle, including procurement, imaging, deployment, inventory, maintenance, refresh, reassignment, and retirement.
• Manage relationships with local IT vendors and service providers; coordinate maintenance, repairs, installations, service calls, and escalations as needed.
• Assign and track software licenses and confirm appropriate utilization.
• Manage moves, additions, and changes involving computers, phones, and related technology.
• Plan, prioritize, and maintain a clear pipeline of office IT tasks and projects.
• Provide regular project updates through status reports, meetings, and ongoing communication.
• Develop and maintain annual operating and capital IT forecasts, identifying upcoming hardware, software, infrastructure, and service needs.
• Track expenditures and manage spending in alignment with approved budgets and business needs.
• Develop and deliver IT training for staff and end users through presentations, documentation, and hands-on support.
• Communicate technology changes, helpful tips, and training opportunities to office leadership and staff.

Your Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, or a related field, or an equivalent combination of relevant education and professional IT experience.
• At least 7 years of experience in IT operations and technical support, preferably within a professional services, architecture, engineering, or law firm environment.
• At least 2 years of experience managing IT staff, with demonstrated ability to mentor, coach, and develop team members.
• Strong working knowledge of Windows 11 and Microsoft 365 apps, including SharePoint, OneDrive, Teams, and Outlook.
• Working knowledge of Windows Server products, IP networking technologies, and core networking concepts.
• Strong hands-on experience with desktop and endpoint troubleshooting, including PCs, laptops, peripherals, and related technology.
• Experience supporting Apple macOS in a corporate environment.
• Experience supporting meeting room audiovisual hardware and software, live meetings, Microsoft Teams, Zoom, and other video conferencing platforms.
• Experience supporting mobile devices, including iOS and Android phones and tablets.
• Strong troubleshooting, organization, time management, communication, and service delivery skills, with a calm, accurate, and solution-oriented approach under pressure.
• Ability to balance competing priorities in a fast-paced environment and work effectively with employees at all organizational levels.
• Willingness to provide occasional off-hours or weekend support for system upgrades, initiatives, office events, outages, or urgent needs.
• Ability to lift and move IT equipment weighing up to 50 lbs. and work under desks or in tight spaces to install or troubleshoot equipment and cabling.

Preferred Qualifications

• Knowledge of ITIL or similar IT Service Management methodologies.
• Relevant credentials such as CompTIA, Microsoft, Cisco, or ITIL certifications.
• Familiarity with design and production software, including Adobe Creative Cloud, Autodesk Revit, AutoCAD, and similar applications.
• Experience managing or supporting geographically diverse IT operations.
• The base salary will be estimated between $90,000 - $125,000 plus bonuses and benefits and contingent on relevant experience. To learn more about our compensation philosophy and full benefits offerings, please visit Great People, Great Rewards | Gensler

Life at Gensler

At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to "Well-being Awareness Week," our offices reflect our people's diverse interests.

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities. Our annual base salary range has been established based on local markets.

As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.

NOTICE TO APPLICANTS

We are proud to be an Equal Employment Opportunity and Assertive Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state and local law.

Individuals with disabilities and protected veterans are encouraged to apply. We also consider qualified applicants with criminal histories consistent with federal, state and local law.

See also Know your rights: Workplace discrimination is illegal, right to work and E-verify program, as required by law.

Gensler endeavors to make gensler.com/careers accessible to all applicants. If you need assistance or an accommodation due to a disability, you may contact us. Regarding Gensler's approach to recruiting new talent, we will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with Gensler to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing Gensler should email [e-mail].