Employee Engagement Specialist (Human Resources Associate); HR - Administration

NYC Health + Hospitals; New York (NY); On-site; USD 65,000 - 110,000; Full time

Job summary

NYC Health + Hospitals is seeking a Human Resources professional to design and manage employee onboarding and engagement initiatives at Metropolitan Hospital. The role collaborates with managers and senior leaders to align HR programs with hospitality-centered patient care and staff experience.

Responsibilities include developing supervisor toolkits, conducting regular onboarding check-ins, analyzing workforce data, and driving retention strategies while ensuring a positive and inclusive work

Qualifications

• Bachelor’s degree or higher in a related field such as HR, business, public relations, healthcare administration, psychology, or communications.
• Associate degree with 60 credits toward a bachelor’s and 2 years related HR/employee relations experience may be considered.

Responsibilities

• Design and deliver onboarding programs aligned with hospital culture and hospitality goals.
• Develop program toolkits for employees and supervisors (new hire guides, orientation checklists).
• Conduct 30/60/90-day onboarding check-ins and measure engagement.
• Collaborate with hiring managers and leaders to align employee relations with care operations.
• Monitor turnover, vacancies, and engagement; propose data-driven improvements.

Skills

Bilingual English/Spanish

Program Development

Employee Relations

Engagement

Data-Driven Decisions

Communication & Collaboration

Hospitality Focus

Education

Bachelor’s Degree in HR/Business/Public Relations/Healthcare Administration/Psychology/Communications

Associate’s Degree or 60 credits toward Bachelor's + 2 related years experience

Tools

Outlook

PeopleSoft

Oracle

Microsoft Office

Job description

Marketing Statement NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

Marketing Statement NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Design, manage, and deliver engaging new employee orientation programs that align with Metropolitan Hospital’s culture of hospitality and person-centered care initiatives.
• Develop programs and toolkits for employees and supervisors such as new hire success guides, manager orientation checklists, etc.
• Conduct structured 30, 60, and 90-day employee check-ins to assess onboarding success, identify challenges, and ensure employee engagement.
• Collaborate with hiring managers and senior leaders to integrate employee relations strategies with facility hospitality goals.
• Design retention-focused initiatives and provide recommendations based on workforce data analytics and employee feedback; Work with Nursing and Operational leaders to implement new recommendations.
• Partner with senior leaders to monitor turnover, vacancy trends, and engagement metrics; develop solutions that address identified gaps while enhancing overall workforce stability.
• Support employee recognition and appreciation programs that reinforce a positive and welcoming work environment.
• Act as a connector across departments, including Workforce Wellness and Care Experience, to ensure HR programs and hospitality initiatives are aligned and consistently applied.
• Support and grow the Hospital’s Stars program for employee and department recognition.
• Coordinate the Employee & Department of the Month program, highlighting and celebrating staff contribution that reflect Metropolitan’s values.
• Assist with all employee engagement functions and activities across the facility.
• Perform all other related duties as assigned.

Minimum Qualifications

• Bachelor’s Degree from an accredited college or university in Human Resources Management, Business Administration, Public Relations, Healthcare Administration, Psychology, Communications or a related discipline; or
• Associate’s Degree or sixty (60) credits towards completion of a Bachelor's Degree from an accredited college or university in a discipline listed in 1 above or a related discipline; and two (2) of relevant experience in human resources or personnel administration, employee relations, learning and development, talent acquisition, customer service (involving dispensing information and resolving customer concerns), or in a related function requiring strong interpersonal, communication, and leadership skills and proficiency with technology, such as database management, Outlook, Peoplesoft, Oracle and other Microsoft Office applications.

Knowledge, Skills, Abilities, And Other Requirements

• Bilingual (English, Spanish)
• 3 to 5 years’ experience in managing employee relations, program development, implementation
• Program Development and Implementation
• Employee Relations and Engagement
• Communication and Collaboration
• Data-Driven Decision Making
• Hospitality Focused Service Orientation
• This role is located at Metropolitan Hospital