Employee Benefits Billing Specialist

Voya Financial, Inc.; Minneapolis (MN); Hybrid; USD 50,000 - 63,000; Full time

Benefits offered by this job

Health insurance

401(k) Matching

Retirement plan

Tuition reimbursement

Paid time off

Volunteer time off

Job summary

Voya Financial, Inc. is seeking a Billing Account Manager to provide billing and case management for Employee Benefits Group and Voluntary clients.

You will partner with internal teams and clients to resolve billing questions, journalize payments, and ensure suspense and collection standards. You will manage complex group cases, monitor high profile accounts, perform variance analysis, and deliver training to Billing Services staff.

Qualifications

• Bachelor's degree in Business or a related field.
• Minimum 2 years in Billing, Accounting or Benefits Administration.
• Strong communicator with the ability to interact cross-functionally.
• Strong Excel skills and ability to problem-solve complex accounting issues.

Responsibilities

• Interface with Clients, Client Management, Financial, Underwriting, and Third Parties regarding reconciliation issues and premium activity: Communicating with customers regarding billing related inquiries Serving as a resource for questions and problem-solving regarding premium payments and client bills Acting as a liaison/subject matter expert on billing related activities Acting as an online billing liaison between IT, Sales, and Clients
• Monitors high profile accounts to ensure that invoicing is occurring correctly and premium received is applied in a timely manner.
• Manages account health through: Variance reporting (standard and ad hoc) Distribution feedback and metrics Suspense and Collections activities.
• Performs complex research and analysis of variances on accounts and takes appropriate action to resolve variances.
• Provide detailed financial support to all functional areas relative to premium reconciliation.
• Review monthly financial, suspense, collections, commissions, and variance reports collaborating with Billing Specialists to take necessary action for correction.
• Acts as a Subject Matter Expert on billing related projects with other business units.
• Provides on-the-job training to employees in Billing Services.
• Other duties as assigned.

Skills

Billing & Accounts

Communication

Excel Pivot Tables

Cross-functional collaboration

Detail oriented

Education

Bachelor's degree in Business or related

Tools

Excel

Job description

Together we fight for everyone's opportunity for a better financial future. We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture?

Get to Know the Opportunity

Provides billing account management for sales territories and case management for clients with multiple tier coverages. Supports billing and premium journalizing functions on Employee Benefits Group, and Voluntary clients. Communicates with clients, TPAs, Client Reps and Sales Reps on billing questions and account discrepancies. Manages assigned accounts to meet suspense and collection standards. Partners with Implementation on new case billing set-up. Provides holistic billing case management to include client training, invoicing, and service. Works closely with internal teams and third party providers to journalize payments.

The Contributions You'll Make

Responsible for processing complex group cases with non-standard billing reporting.

1. Interface with Clients, Client Management, Financial, Underwriting, and Third Parties regarding reconciliation issues and premium activity: Communicating with customers regarding billing related inquiries Serving as a resource for questions and problem-solving regarding premium payments and client bills Acting as a liaison/subject matter expert on billing related activities Acting as an online billing liaison between IT, Sales, and Clients
2. Monitors high profile accounts to ensure that invoicing is occurring correctly and premium received is applied in a timely manner.
3. Manages account health through: Variance reporting (standard and ad hoc) Distribution feedback and metrics Suspense and Collections activities.
4. Performs complex research and analysis of variances on accounts and takes appropriate action to resolve variances.
5. Provide detailed financial support to all functional areas relative to premium reconciliation.
6. Review monthly financial, suspense, collections, commissions, and variance reports collaborating with Billing Specialists to take necessary action for correction.
7. Acts as a Subject Matter Expert on billing related projects with other business units.
8. Provides on-the-job training to employees in Billing Services.
9. Other duties as assigned.

Minimum Knowledge & Experience

• A Bachelor's degree in Business or a related field.
• Minimum 2 years relevant work experience in Billing, Accounting or Benefits Administration.
• Strong communicator with the ability to interact cross-functionally.
• Strong technical aptitude with the ability to work with many operating systems.
• Ability to utilize critical thinking to problem solve complex accounting issues.
• Detailed understanding of the billing and premium reconciliation process.
• Strong Excel skills with the ability to create pivot tables.
• Ability to learn and adapt to changing technology.
• Strong mathematical, analytical and writing skills.
• Excellent time management and organizational, follow-up and follow through skills.
• Demonstrated drive for superior service both internally and externally.
• Ability to balance numerous priorities and deadlines while maintaining professionalism.
• Ability to work independently and as art of an internal and external team.

Compensation Pay Disclosure

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $50,200 - $62,750 USD.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time - 40 hours per calendar year
• Learn more about Voya benefits (download PDF)

Critical Skills

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Equal Employment Opportunity

Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Misuse of Voya’s name in fraud schemes

Voya Financial, Inc., is a leading retirement, employee benefits and investment management company. Voya’s services and solutions help clear the path to financial confidence and a more fulfilling life for individual, workplace and institutional clients, supporting more than 18 million customer relationships.

Certified as a Great Place to Work by the Great Place to Work® Institute, Voya fosters a culture that values customer centricity, integrity, accountability, agility and inclusivity. Together with customers and partners, Voya employees fight for everyone's opportunity for a better financial future.

For more information visit https://www.voya.com/ Voya’s values serve as our compass, bringing together our culture, performance, brand, vision, strategy and corporate responsibility activities. Our values guide our decision-making and behaviors allowing us to deliver worth to our customers, distribution partners, shareholders and each other. With a lens on balance, health & welfare, our work environment offers flexibility. The majority of our roles have adopted a hybrid schedule - working some days in the office and some days remotely, providing flexibility for work-life balance and still allowing the benefit of in-person collaboration. Some functions will continue to be 100% on-site and others may be fully remote, depending on business needs.

We do the right thing. We have customer passion. We have a winning spirit. We are the. We are certified by the Great Place to Work® Institute as a Great Place to Work® for the 10th consecutive year, Voya is equally committed to conducting business in a way that is socially, environmentally, economically and ethically responsible. Voya’s culture is proudly recognized by multiple organizations. See a full listing of our awards and recognition.