Data Service Specialist - Health Account Solutions

Voya Financial, Inc.; Minneapolis (MN); Hybrid; USD 51,000 - 84,000; Full time

Benefits offered by this job

Health, dental, vision and life保险

401(k) Savings plan - with generous公司匹

Voya Retirement Plan - employer paid

Tuition reimbursement up to $5,250/年

Paid time off - 20 days, holidays, DCD

Paid volunteer time - 40 hours/年

Job summary

Voya Financial, Inc. is seeking a Health Account Solutions Operations Business Specialist to support data services for the HAS products, including eligibility, plan contributions, and COBRA administration.

You will manage file development, testing, mapping, and ongoing imports while collaborating with internal and external stakeholders. The role emphasizes data accuracy, issue resolution, and continuous improvement, with opportunities to mentor teammates and contribute to documentation.

Qualifications

• High School Diploma or GED required.
• 1 year in a health insurance role (CDHP, COBRA or Major Medical).
• Experience with Microsoft Office Suite, SharePoint, and file intake/sharing tools.
• Strong organizational, analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Manage file development, testing and mapping to internal applications.
• Analyze incoming data accuracy and manage daily file imports.
• Communicate and resolve errors and discrepancies with internal/external parties.
• Participate in calls as the file subject matter expert and support knowledge sharing.
• Maintain inventory tracking and sign-offs; manage workload independently.
• Assist with process documentation and mentoring of new team members.

Skills

Organizational skills

Analytical skills

Problem-solving

Written and verbal communication

Independence and teamwork

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office Suite

SharePoint

File intake/sharing tools

Job description

Together we fight for everyone’s opportunity for a better financial future. We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture?

Get to Know the Opportunity:

The Health Account Solutions (HAS) Operations Business Specialist is responsible for data service support for the HAS suite of products, including data files for eligibility, plan contributions, premium information, and COBRA administration. Responsibilities include file set up and testing as well as processing ongoing files and managing errors and discrepancies. The operations business specialist collaborates with internal and external stakeholders regularly to meet implementation expectations, service delivery goals and resolve issues. The Contributions You’ll Make: Manage file development, testing and mapping to internal applications. Analysis of incoming data accuracy. Manages daily file imports; communicates and follows through on resolution of errors and discrepancies. Participate in calls with internal and external parties as the file subject matter expert. Maintain applicable inventory management tracking and sign offs. Independently manage assigned workload. Engage in working groups and continuous improvement opportunities. Participate in process documentation and knowledge sharing. May assist and training or mentoring of new team members. Other duties as assigned.

Minimum Knowledge & Experience:

• High School Diploma or GED
• Minimum 1 year within a health insurance role including; CDHP, COBRA or Major Medical Insurance
• Experience working with Microsoft Office Suite, SharePoint, and file intake/sharing tools
• Strong organizational, analytical, and problem-solving skills
• Excellent written and verbal communication skills
• Proven time management skills
• Must be able to work independently and as part of a team
• Ability to prioritize and oversee multiple priorities and meet service level requirements
• Demonstrated success in critical thinking; making effective recommendations to resolve issues as they arise

Preferred Knowledge & Experience:

• Bachelor’s degree preferred
• WEX and or COBRA Point #LI-SS1

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $50,600 - $84,340 USD

Be Well. Stay Well.

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day
• Paid volunteer time - 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills At Voya

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Misuse of Voya's name in fraud schemes Voya Financial, Inc., is a leading retirement, employee benefits and investment management company. Voya’s services and solutions help clear the path to financial confidence and a more fulfilling life for individual, workplace and institutional clients, supporting more than 18 million customer relationships. Certified as a "Great Place to Work" by the Great Place to Work® Institute, Voya fosters a culture that values customer centricity, integrity, accountability, agility and inclusivity. Together with customers and partners, Voya employees fight for everyone's opportunity for a better financial future. For more information visit https://www.voya.com/ Voya’s values serve as our compass, bringing together our culture, performance, brand, vision, strategy and corporate responsibility activities. Our values guide our decision-making and behaviors allowing us to deliver worth to our customers, distribution partners, shareholders and each other. With a lens on balance, health & welfare, our work environment offers flexibility. The majority of our roles have adopted a hybrid schedule - working some days in the office and some days remotely, providing flexibility for work-life balance and still allowing the benefit of in-person collaboration. Some functions will continue to be 100% on-site and others may be fully remote, depending on business needs. We care We do the right thing We have customer passion We have a winning spirit We are the We Certified by the Great Place to Work® Institute as a Great Place to Work® for the 10th consecutive year, Voya is equally committed to conducting business in a way that is socially, environmentally, economically and ethically responsible. Voya’s culture is proudly recognized by multiple organizations. See a full listing of our awards and recognition.