Employee Benefits Account Manager - Hybrid, Duluth

EPIC Insurance Brokers & Consultants; Duluth (GA); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Generous Paid Time off

Paid holidays

Referral bonus $1,500 per hired refer

Tuition Reimbursement

Employee recognition programs

Wellness & Employee assistance

401(k) matching

Job summary

EPIC Insurance Brokers & Consultants in Duluth, GA is seeking an Account Manager to serve as the primary day-to-day contact for employee benefits clients. You will collaborate with Client Executives, carriers, and internal teams to ensure a seamless benefits administration experience, enrollment, and billing support.

You will handle COBRA paperwork, regulatory updates, and billing issues while maintaining accurate client data in EPIC's CRM and driving service excellence.

Qualifications

• Minimum 2 years of employee benefits account management experience.
• Georgia or Indiana Life & Health License, or ability to obtain within 60 days of hire.
• Valid driver's license.

Responsibilities

• Serve as the primary day-to-day contact for assigned clients and build trusted relationships.
• Partner with clients, Client Executives, and internal teams to execute service plans.
• Coordinate open enrollment meetings and prepare employee communications.
• Complete COBRA paperwork for new group implementations and renewals.
• Maintain client communication on benefit trends and regulatory updates.
• Support government reporting requirements and compliance initiatives.
• Maintain client data within EPIC's CRM system.
• Resolve enrollment, eligibility, and basic claims issues; coordinate escalated claims.
• Research and resolve billing discrepancies and administrative concerns.
• Keep Executives informed of client issues and events.
• Participate in mentorship and professional development activities.

Skills

Client service

Account management

Benefits programs

Microsoft Office

Communication

Time management

Independence & teamwork

Education

High school diploma

Some college coursework preferred

Georgia/Indiana Life & Health License

Tools

Agency management systems

HR portals

CRM systems

Job description

EPIC Insurance Brokers & Consultants in Duluth, GA is seeking an Account Manager to serve as the primary day-to-day contact for employee benefits clients. You will collaborate with Client Executives, carriers, and internal teams to ensure a seamless benefits administration experience, enrollment, and billing support.

You will handle COBRA paperwork, regulatory updates, and billing issues while maintaining accurate client data in EPIC's CRM and driving service excellence.