Benefits Account Manager - Hybrid (Duluth, GA)

EPIC Insurance Brokers & Consultants; Lawrenceville (GA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Generous Paid Time off

PTO days

Holidays

Parental leave

Referral bonus

Tuition reimbursement

Job summary

EPIC Insurance Brokers & Consultants in Duluth, GA is seeking an Account Manager to serve as the primary day-to-day contact for employee benefits clients. You will collaborate with Client Executives, carriers, and internal teams to deliver comprehensive service throughout the client lifecycle.

The role focuses on benefits administration, enrollment, billing, and regulatory compliance, with open enrollment coordination and COBRA processing.

Qualifications

• Minimum of 2 years of employee benefits account management experience.
• Georgia or Indiana Life & Health License, or ability to obtain within 60 days of hire.

Responsibilities

• Serve as the primary day-to-day contact for assigned clients and build trusted relationships.
• Coordinate and support open enrollment meetings, including preparation of employee communication materials.
• Complete COBRA paperwork for new group implementations and renewals.
• Maintain ongoing client communication regarding benefit trends, legislative changes, and regulatory updates.
• Maintain accurate client and benefits plan information within EPIC's CRM system.
• Resolve enrollment, eligibility, and basic claims issues while coordinating escalated claims with the claims department.

Skills

Benefits knowledge

Organizational skills

Time management

Communication skills

Teamwork

Education

High school diploma

Some college coursework

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Job description

EPIC Insurance Brokers & Consultants in Duluth, GA is seeking an Account Manager to serve as the primary day-to-day contact for employee benefits clients. You will collaborate with Client Executives, carriers, and internal teams to deliver comprehensive service throughout the client lifecycle.

The role focuses on benefits administration, enrollment, billing, and regulatory compliance, with open enrollment coordination and COBRA processing.