Employee Benefits Account Manager

Cross Insurance; Manchester, Northern (NH, KY); On-site; USD 70,000 - 100,000; Full time

Job summary

Cross Insurance is seeking an Employee Benefits Account Manager in Manchester, NH, to manage client relationships and oversee benefits accounts in a hybrid workplace. You will coordinate enrollment, provide underwriting support, and work with carriers to meet client needs.

The role requires 3+ years in employee benefits, NH Health and Life license, and strong communication skills. Salary ranges from $70,000 to $100,000 with comprehensive benefits, 401(k) match, and PTO.

Qualifications

• College degree preferred; high school diploma with 3 years’ experience in employee benefits required.
• NH agent license in Health and Life.
• Experience with Self-funded/ASO/Captives funding arrangements.
• Excellent communication with insurers, clients, prospects.
• Proficient in Microsoft Word, Excel, and PowerPoint; Salesforce preferred.

Responsibilities

• Serve as the primary contact for client inquiries and escalated service issues.
• Oversee management of assigned agency accounts and renewals.
• Provide marketing and underwriting support for new and renewed accounts.
• Coordinate communication and enrollment materials; conduct open enrollment meetings.
• Ensure compliance items (5500s, SPDs, PCORI) are managed.
• Collaborate with Producers, Account Executives, and Support Teams.

Skills

Client relationship management

Account management

Communication skills

Microsoft Word

Excel

PowerPoint

Salesforce

Analytical skills

Problem-solving

Education

Bachelor's degree preferred or High school diploma with 3 years experience in employee benefits

Tools

Salesforce

Enrollment platforms

Job description

## Employee Benefits Account ManagerApplyremote type: Hybrid - Onsite / 2 Days Remotelocations: US - NH - Manchestertime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR1244**The Cross Family of Agencies welcomes you. We need your talent and expertise.**# Employee Benefits Account Manager**Position Purpose**The Account Manager is primarily responsible for fostering and maintaining long-term relationships with key clients. This role will serve as the primary point of contact for escalated service issues, ensuring client satisfaction and loyalty. The Executive Senior Account Manager will also collaborate closely with various internal teams and insurance carriers to effectively meet client needs and drive business growth.**Responsibilities****Essential Functions:****Client Relationship Management:*** Serve as the primary point of contact for client inquiries and escalated service issues.* Foster strong relationships with clients and their employees.* Proactively identify and address client needs to ensure satisfaction and loyalty.* Develop mutually respectful relationships with the carriers that will allow you to engage in conversations and negotiations on the clients behalf.**Account Management:*** Oversee the overall management and oversight of assigned agency accounts.* Provide marketing and underwriting support for new and renewed accounts.* Demonstrate expertise in Fully Insured, Self-Funded, Level Funded, and Captive accounts.* Collect and review census data for renewal and marketing purposes.* Prepare spreadsheets, proposals, and thorough analyses of options.* Ensure successful and timely implementation of new and renewed accounts.* Coordinate communication and enrollment materials.* Conduct employee open enrollment meetings.* Manage compliance items, including 5500s, SPDs, and PCORI.* Serve as an intermediary between employers, employees, and insurance carriers for dispute resolution.* Review certificates and contracts to ensure they meet client expectations and warranty requirements.* Stay updated on industry developments and regulations.* Provide education and support on enrollment platforms and options.**Team Collaboration:*** Build strong partnerships with Producers, Account Executives, and Support Teams.* Contribute positively to the overall success of the Cross Employee Benefits team.**Additional Responsibilities:*** Attend and complete required training sessions and assignments.* Adhere to department and agency processes and standards.* Perform other tasks as needed or assigned.* Maintain accurate databases and files.**Qualifications and Requirements*** College degree preferred, but a high school diploma with a minimum three years of experience in employee benefit account management is required.* New Hampshire agent's license in Health and Life.* Working knowledge of various funding arrangements (Self-funded / ASO / Captives)* Excellent communication skills to effectively interact with insurance companies, clients, and prospects.* High level of patience, empathy, and the ability to work under pressure.* Intermediate proficiency in Microsoft Word, Excel, and PowerPoint.* Experience with Salesforce is preferred.* Strong problem-solving and analytical skills.* Ability to compose clear and accurate correspondence.* Creative and effective problem-solving skills.Compensation: The base salary range for this role is *$70,000 –$100,000* annually. Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more.