Employee Benefits Account Manager

Ignition Benefits (YC F26); Los Angeles (CA); A distancia; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision for you and

Equity in an early-stage company

Remote work

Descripción de la vacante

Ignition Benefits (YC F26) is seeking an experienced Benefits Account Manager to own client relationships from implementation through renewals. You’ll work remotely with HR and finance leaders at growing companies, ensuring seamless benefit programs and ongoing retention.

You will manage open enrollments, renewals, and billing escalations, collaborating with carriers and vendors while guiding clients through life-cycle decisions and expansions.

Formación

• 5+ years in employee benefits account management at a brokerage, carrier, PEO or HR tech company.
• Working knowledge of medical, dental, vision, life, disability and ancillary lines.
• Hands-on open enrollment and renewal experience.
• A Life and Health license in good standing (or the ability to get one within 60 days).
• Calm, organized follow-through across many clients at once.
• Clear writing and comfort presenting to HR and finance leaders.
• Comfort with ben admin platforms, CRMs and AI tools.

Responsabilidades

• Own a book of employer clients as their day-to-day benefits lead.
• Run implementation after a broker of record change, including carrier setup and open enrollment.
• Prepare renewals with data and producers, and present options clients can act on.
• Resolve billing, eligibility and claims escalations with carriers and vendors.
• Answer employee and HR questions quickly and clearly.
• Track service work and client health in Salesforce and flag risk early.
• Spot expansion opportunities and bring them to the producer team.

Conocimientos

Benefits management

Client relations

Written communication

CRM experience

AI tools

Multi-client coordination

Herramientas

Salesforce

HRIS

Benefits platforms

Descripción del empleo

The role

You will own the client relationship after we win it, from implementation through every renewal. Your clients are HR and finance leaders at 25 to 250 employee companies, and your job is to make their benefits run smoothly and keep them with Ignition year after year.

Location: Remote

What you will do

• Manage a book of employer clients as their day-to-day benefits lead
• Run implementation after a broker of record change, including carrier setup, open enrollment and employee communications
• Prepare renewals with our data and producers, and present options clients can act on
• Resolve billing, eligibility and claims escalations with carriers and vendors
• Answer employee and HR questions quickly and clearly
• Track service work and client health in Salesforce and flag risk early
• Spot expansion opportunities and bring them to the producer team

What you bring

• 5+ years in employee benefits account management at a brokerage, carrier, PEO or HR tech company
• Working knowledge of medical, dental, vision, life, disability and ancillary lines
• Hands-on open enrollment and renewal experience
• A Life and Health license in good standing (or the ability to get one within 60 days)
• Calm, organized follow-through across many clients at once
• Clear writing and comfort presenting to HR and finance leaders
• Comfort with ben admin platforms, CRMs and AI tools

Compensation

• Base salary plus performance bonus tied to client retention
• Medical, dental and vision for you and your family
• Equity in an early-stage, venture-backed company

How we hire

• First interview with our GTM lead
• Deeper conversation with our CEO
• Group interview: you walk through a live client scenario, such as a renewal increase or a billing escalation, and the team pressure-tests your approach