Employee Assistance Program Coordinator

Naukri Mitra; United States; Remote; USD 48,000 - 58,000; Full time

Benefits offered by this job

Flexible remote work

Ongoing training

Virtual conferences

Supportive team culture

Resources for employee wellbeing

Job summary

Naukri Mitra is seeking an Employee Assistance Program Coordinator who can provide confidential counseling referrals, crisis support, and wellness resources to employees remotely. You’ll partner with organizations to implement stress management and resilience programs while guiding individuals through confidential counseling options.

In this remote role, you’ll work with teams across regions, manage scheduling, and help build healthier, more productive workplaces through empathetic communication

Qualifications

• Empathy to support employees in crisis and difficult life events.
• Clear communication for safe, confidential conversations.
• Ability to connect needs with available resources.

Responsibilities

• Guide employees to counseling services and behavioral health resources.
• Listen non-judgmentally when confidential sessions are requested.
• Provide workplace conflict resolution strategies.
• Coordinate stress management workshops and wellness webinars remotely.
• Support crisis intervention with immediate resource connections.
• Track outcomes to improve health and productivity solutions.

Skills

Empathy

Clear communication

Resourceful mindset

Calm under pressure

Organizational skills

Curiosity

Job description

Employee Assistance Program Coordinator – Remote Opportunity

Working remotely doesn’t mean working alone. In this role, you’ll become the steady support that employees lean on during life’s challenges, while helping organizations build stronger, healthier, and more resilient workplaces. Let’s walk you through what life looks like as an Employee Assistance Program Coordinator and why this role is not just another job but a chance to make a real difference.

Why the Employee Assistance Program Coordinator Role Matters

Every workplace faces its share of challenges. Stress levels rise during busy seasons. Personal struggles sometimes spill over into professional lives. Conflicts can simmer between teammates. And every now and then, a crisis knocks on the door when people least expect it. That’s where you step in. As the Employee Assistance Program Coordinator, you’ll be the bridge connecting employees to mental health resources, workplace wellness initiatives, and confidential counseling sessions. Your role provides stability when life feels unpredictable. You ensure that employees always feel supported, not isolated, whether they’re dealing with stress, burnout, or significant life events. In short, you help strengthen mental health in the workplace.

What You’ll Be Doing Each Day

No two days are alike in this role, and that’s what keeps the work meaningful. Here’s a glimpse of the type of work you’ll get to lead:

• Guiding employees toward the right employee counseling services and behavioral health resources.
• Listening without judgment when someone reaches out for confidential counseling sessions.
• Helping resolve conflicts between colleagues by providing workplace conflict resolution strategies.
• Coordinating stress management workshops and wellness webinars, employees can join from anywhere.
• Supporting crisis intervention by connecting people to immediate resources when needed.
• Promoting work-life balance programs to prevent employee burnout.
• Tracking data and feedback to improve health and productivity solutions for the whole organization.

One day, you may spend hours on calls guiding employees through difficult situations. Next, you may be developing wellness strategies with managers or implementing new engagement programs. And on some days, your most valuable contribution will be simply being that steady, trusted voice for someone in need.

Skills and Strengths That Make You Shine

Think about the times people naturally come to you for advice, a listening ear, or guidance when life feels messy. That’s the energy this role is built on. To hit the ground running, here’s what helps:

• Empathy first. You can sit with someone in their struggle without rushing to fix it right away.
• Clear communication. You explain things and make people feel safe opening up.
• Resourceful mindset. You know how to connect the dots between an employee’s needs and available support services.
• Calm under pressure. When crisis intervention support is needed, you stay steady.
• Organizational skills. From scheduling substance abuse prevention workshops to planning organizational resilience strategies, you keep things running smoothly.
• Curiosity. You don’t stop learning about new workplace wellness initiatives or innovative solutions for better health and productivity.

What Success Looks Like Here

Sales or numbers don’t measure success in this role—it’s measured by impact. Did you help an employee feel less alone? Did your stress management workshop give someone new tools to cope? Did your organizational resilience planning help a team bounce back after a challenging project? Those are the wins that matter here. When employees trust you enough to share their struggles, and when they walk away with clarity, hope, or a plan, that’s the kind of success that keeps you motivated.

The Remote Work Culture

Remote work can feel lonely sometimes. But here, we don’t let that happen. You’ll be part of a close-knit support team that meets weekly for quick check-ins. We swap stories about small team wins—like how one employee called back to say thanks after a counseling session made their day better. We celebrate progress together and lean on each other when the work gets heavy. You’ll have flexibility in your schedule to manage your own work-life balance. We know you can’t pour from an empty cup, so we encourage you to take breaks, step away, and reset when needed. After all, the more balanced you are, the better support you’ll be for others.

Real Challenges of the Employee Assistance Program Coordinator Role

This work can be challenging at times, and it’s essential to be upfront about that. You might receive a call from someone in crisis immediately after you have just finished helping another employee resolve a workplace conflict. Some days you’ll juggle back-to-back sessions while still needing to prepare for next week’s occupational stress support initiatives. It takes patience, compassion, and resilience. But you’ll never be doing it alone. We provide intense supervision, training, and a library of behavioral health resources so you’re always supported. And at the end of those challenging days, you’ll go to bed knowing you helped someone feel a little stronger, a little calmer, and a lot less alone.

Career Growth in Employee Well-Being

This role isn’t just another job—it’s the start of a meaningful career in employee well-being. Over time, you’ll:

• Gain experience designing corporate wellness strategies that impact hundreds of employees.
• Build expertise in substance abuse prevention and employee counseling services.
• Learn how to launch employee engagement programs that keep workplaces thriving.
• Contribute to organizational resilience planning that strengthens entire companies.
• Develop leadership skills by mentoring newer coordinators or leading bigger wellness projects.

What We Offer

We value the work you’ll put in, and we make sure you’re supported in return. Here’s what you can expect:

• Annual salary: $53,000
• Flexible remote work schedule so you can balance your own life
• Access to ongoing training on mental health resources and wellness strategies
• Opportunities to attend virtual conferences on workplace wellness
• Supportive team culture with regular check-ins and peer support
• Our employer support programs ensure you’re backed with the resources you need to thrive while helping others
• A chance to directly improve people’s lives every single day through employee well-being solutions

Imagine a Day in This Role

It’s 9:00 AM, and your first call is with an employee who’s been struggling with stress. You guide them through breathing exercises, suggest joining next week’s stress management workshop, and share a couple of mental health resources. By the end of the call, they sound lighter. Around noon, you help a manager navigate workplace conflict resolution after two teammates disagreed. You outline strategies, provide tools, and set up a follow-up. In the afternoon, you plan a series of employee engagement programs for the next quarter, focusing on health and productivity solutions. You meet virtually with a couple of colleagues, brainstorm ideas, and laugh about how someone suggested a “mindful karaoke hour.” By 5:00 PM, you’ve supported three employees, planned two initiatives, and still feel connected to your team. Yes, it’s a full day—but every conversation and initiative makes the effort worth it.

Who You’ll Work With

Even though you’ll be remote, you won’t feel like a lone wolf. You’ll:

• Partner with HR teams to design corporate wellness strategies.
• Work alongside managers to implement employee support services.
• Connect with outside professionals when more in-depth behavioral health resources are required.
• Collaborate with teammates to share insights, brainstorm solutions, and celebrate wins.

Who Thrives as an Employee Assistance Program Coordinator

Let’s be honest—this job isn’t for everyone. But if these statements feel true, you’ll probably love it here:

• You care deeply about people and want them to succeed inside and outside of work.
• You believe workplace wellness initiatives are more than buzzwords—they’re life‑changing.
• You don’t mind tough conversations if they lead to healing or growth.
• You see challenges as puzzles to solve rather than roadblocks.
• You find meaning in helping others, even when it’s hard.

The Bigger Picture of Employee Support Services

Ultimately, your role as an Employee Assistance Program Coordinator significantly influences the overall culture of the workplace. When employees feel supported through confidential counseling sessions, know they have access to crisis intervention support, and can count on employee support services that genuinely care, the whole organization becomes stronger. When employees feel supported, engagement rises, productivity improves, and teams become more resilient. And you’re the one who makes that possible.

Ready to Step Up?

If you’ve ever thought, "I wish I could do work that truly matters," this is it. This role is about more than meetings and checklists—it’s about people, stories, struggles, and victories. It’s about showing up for others in the moments that matter most.

Are you ready to bring your empathy, skills, and passion to a place where they’ll make a real difference? Because we’re ready to welcome you in. Let’s build workplaces where people feel seen, supported, and stronger than ever.

This position is open to remote applicants worldwide — including the USA, India, and other eligible regions. View our global hiring locations for details.