Employee Advocate

Sequoia; Tempe (AZ); On-site; USD 60,000 - 85,000; Full time

Job summary

Sequoia in Tempe, AZ is seeking a client services professional to manage benefit service lines for multiple accounts. You will resolve employee questions efficiently and educate client employees on benefits, perks, retirement planning, and Sequoia tools.

You will advocate for employees with claims, help navigate Sequoia’s client portals and mobile app, prepare quarterly reports, contribute to knowledge base, and participate in process improvements.

Qualifications

• Bachelor's degree required.
• 5+ years in a client service environment.
• Experience handling high volume phone and email inquiries.
• Ability to navigate web tools and communicate instructions clearly.
• Strong listening and problem solving skills.

Responsibilities

• Manage benefit service lines for multiple client accounts and resolve employee questions efficiently
• Provide education to client employees on benefits and Sequoia tools, perks, and retirement planning.
• Advocate for client employees with claims management cases
• Assist employees with navigation of Sequoia’s client portals and mobile app
• Prepare quarterly reports and attend review meetings with clients
• Help build out knowledge center and FAQs
• Participate in process improvement activities as needed

Skills

Client service

Communication

Problem solving

Research

Listening

Education

Bachelor's Degree

Tools

Salesforce

Job description

This position is based in Tempe, Arizona and only candidates within a commutable distance to our Tempe office will be considered.

What You Get to Do:

• Manage benefit service lines for multiple client accounts and resolve employee questions efficiently
• Provide education to client employees on benefits and perks, retirement planning issues, Sequoia tech tools, etc.
• Act as a resource and advocate for client employees with claims management cases
• Assist employees with navigation of Sequoia’s three client web portals and mobile app
• Prepare quarterly reports and attend review meetings with clients
• Help build out knowledge center and FAQs
• Participate in process improvement activities as needed

What You Bring:

• Bachelor's Degree
• 5+ years of direct experience in a client service environment
• Proven experience in a customer service role taking multiple phone calls and managing high volume email inquiries
• Ability to navigate through various web tools and phone to communicate instructions effectively
• Must be a listener and a good problem solver
• Strong verbal and written communication skills
• Ability to perform research to solve issues
• Human resources/benefits and Salesforce experience preferred