Client Benefits Implementation Consultant-AZ

Solvo Global; Chandler (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Solvo Global in Chandler, Arizona is looking for an Implementation Consultant to lead the benefit implementation process for new clients. This role involves serving as the primary point of contact during implementation phases while collaborating with cross-functional teams to ensure client satisfaction.

The ideal candidate will possess excellent communication skills, at least 3 years of experience in benefit implementation, and a strong understanding of employee benefits. Proficiency in HR software, specifically PrismHR, is essential.

Qualifications

• At least 3 years of related work experience in benefit implementation.
• Proficiency with HR software, specifically PrismHR.
• Strong understanding of employee benefits including health insurance and retirement plans.

Responsibilities

• Lead benefit implementation process for new clients.
• Serve as the primary contact during implementation, addressing client concerns.
• Collaborate with cross-functional teams including Sales and Client Relations.
• Identify opportunities for process improvement during benefit implementations.

Skills

Excellent communication and interpersonal skills

Problem-solving mindset

Attention to detail

Organizational skills

Ability to work effectively with teams

Education

High School/GED or equivalent experience

Tools

PrismHR

Microsoft Office Suite

Job description

Position Summary The Implementation Consultant serves as a subject matter expert in the respective functional area, overseeing the client implementation process, coordinating with cross‑functional teams, and ensuring compliance with relevant regulations while delivering an exceptional client experience.

Responsibilities

• Lead the benefit implementation process for new clients, ensuring a seamless transition to our services.
• Serve as the primary point of contact for clients during the implementation phase, addressing concerns, answering questions, and providing expert guidance on system configuration and best practices.
• Collaborate with cross‑functional teams, including Sales, Client Relations, and Payroll.
• Act as a subject matter expert, staying up to date with industry trends, best practices, workflows, processes, complex client situations, and benefit regulations.
• Identify opportunities for process improvement and efficiency gains in benefit implementations.
• Perform other duties as required.

Knowledge, Skills, and Abilities

• Excellent communication and interpersonal skills (both written and verbal), with the ability to establish rapport with clients and internal teams.
• Problem‑solving mindset with the ability to analyze complex situations and provide effective solutions.
• Exceptional attention to detail and strong analytical skills for data analysis and quality control assessments.
• Ability to prioritize, re‑prioritize, and manage changing business objectives and requirements.
• Maintain organization, balance workloads, and adjust priorities to meet urgency of tasks.
• Remain calm under pressure and ensure professional communication in escalated or emotionally turbulent situations.
• Constantly assess the neatness, accuracy, and thoroughness of assigned work.
• Proven ability to work effectively with others, build strong team dynamics, and foster cooperation among team members.

Education & Experience

• High School/GED or equivalent combination of experience, skills, education (including other relevant non‑traditional degree programs, certifications, or job training programs).
• At least 3 years of related work experience.
• Proficiency in HR software and tools, specifically PrismHR.
• Strong understanding of employee benefits, including health insurance, retirement plans, and other related programs.
• Proven experience in benefit implementation, benefit administration, or a related field.
• Proven track record of managing multiple implementation projects simultaneously and meeting deadlines.
• Knowledge of relevant federal and state regulations pertaining to benefit administration.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).