Empathy-Driven Pre-Need Sales Counselor

Service Corporation International; Webster (TX); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in Webster, TX is seeking a Family Service Counselor to assist families with at-need cemetery arrangements and pre-need plans, delivering personalized service and contributing to revenue.

You will generate leads, cultivate relationships with families, work with funeral directors, and ensure compassionate, professional support from initial contact through aftercare.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or equivalent.
• 1-2 years of customer service or sales experience preferred.
• Current driver’s license with acceptable driving record.
• Insurance license if required by state.

Responsibilities

• Lead generation: prospect daily, obtain referrals, network with community.
• Build relationships with families: respond to inquiries with empathy and provide solutions.
• Teamwork: collaborate with funeral directors and staff to deliver seamless, high-quality service.

Skills

Customer service skills

Empathy and respect

Computers & software knowledge

Education

High school diploma or equivalent

1-2 years of college

Job description

Service Corporation International in Webster, TX is seeking a Family Service Counselor to assist families with at-need cemetery arrangements and pre-need plans, delivering personalized service and contributing to revenue.

You will generate leads, cultivate relationships with families, work with funeral directors, and ensure compassionate, professional support from initial contact through aftercare.