Empathy-Driven Patient Experience Advocate

Westchester Medical Center Health Network; Kingston (OK); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Westchester Medical Center Health Network seeks a Patient Advocate to serve as a liaison among patients, families, visitors, and the health system to ensure patient-centered care aligned with regulatory guidelines. Position supports Hospital families in the Northern region, under the Regional Director of Patient Experience, and involves sensitive, confidential work with minimal supervision.

The role emphasizes advocacy, timely complaint management, grievance resolution, and service recovery

Formación

• Six or more years of experience in patient experience and/or customer service.
• Masters or Bachelor's degree in nursing, counseling, advocacy, or related healthcare discipline.
• Bi-lingual competency a plus

Responsabilidades

• Coordinate family meetings with clinical teams on diagnosis, plan of care and treatment options.
• Round on patients and relay concerns to the clinical team regarding grievances.
• Investigate patient/family complaints and coordinate with staff and managers.
• Refer to medical ethics committee as needed.
• Educate patients and caregivers on HIPAA requirements.
• Assist with reports/dashboards for committee and board reports as required.

Conocimientos

Customer service

Communication

De-escalation

Problem-solving

Team collaboration

English proficiency

Professional judgment

Stress management

Bi-lingual (a plus)

Educación

Nursing degree / healthcare degree

Descripción del empleo

Westchester Medical Center Health Network seeks a Patient Advocate to serve as a liaison among patients, families, visitors, and the health system to ensure patient-centered care aligned with regulatory guidelines. Position supports Hospital families in the Northern region, under the Regional Director of Patient Experience, and involves sensitive, confidential work with minimal supervision.

The role emphasizes advocacy, timely complaint management, grievance resolution, and service recovery