Empathetic Wellness & Intake Coordinator

Visiting Angels In Jenkintown; Havertown (Delaware County); On-site; USD 55,000 - 70,000; Full time

Job summary

Visiting Angels invites a compassionate Wellness and Intake Coordinator to be the first voice families hear, conducting intake calls, scheduling preliminary home visits, and performing ongoing assessments of senior clients.

You will supervise caregivers, update care plans, and participate in quality assurance across Havertown and Chadds Ford, with regular travel within the Greater Philadelphia area required.

Qualifications

• Degree in Social Work, Nursing or related field from an accredited school; a minimum of five years of experience is preferred.
• Dementia care experience preferred.
• Sales experience preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and ability to prioritize workload.
• Must maintain an annual TB test.
• Ability to multitask in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Self-motivated team player who can work independently within policies.
• Ability to identify and analyze complex personnel and operational issues.

Responsibilities

• Ensure company standards through delivery of excellent care and exceptional customer service.
• Conduct in-depth phone assessments to identify client care needs.
• Guide clients and families through services with clarity and kindness.
• Schedule and conduct home visits for new and returning clients.
• Conduct in-home supervisory visits every 30 and 60 days.
• Update care plans and make revisions as needed.
• Conduct home safety assessments to maintain client safety.
• Supervise, teach, and orient caregivers per guidelines and standards.
• Participate in caregiver supervision and recognize outstanding performance.
• Identify caregiver performance issues and address them appropriately.
• Co-manage the caregiver training program.
• Participate in quality assurance evaluations of services.
• Be willing to assist with the two-step PPD testing program as needed.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Multitasking

Organizational skills

Independent work

Team player

Education

Bachelor or relevant degree

Job description

Visiting Angels invites a compassionate Wellness and Intake Coordinator to be the first voice families hear, conducting intake calls, scheduling preliminary home visits, and performing ongoing assessments of senior clients.

You will supervise caregivers, update care plans, and participate in quality assurance across Havertown and Chadds Ford, with regular travel within the Greater Philadelphia area required.