Empathetic Specialty Pharmacy Support Specialist

House Rx, Inc.; San Francisco (CA); On-site; USD 57,000 - 69,000; Full time

Job summary

House Rx, Inc. is looking for a Customer Support specialist to help patients access specialty medications.

You will triage, prioritize, and resolve incoming requests from external customers using the House Rx product suite, collaborating with engineering, clinical operations and customer success to ensure timely resolution. You will become a subject matter expert on the House Rx pharmacy management workflows to educate users and improve the product experience, while maintaining empathy and

Qualifications

• 3+ years experience in Specialty Pharmacy Operations or similar.
• Comfortable navigating pharmacy management and EMR systems.
• Excellent verbal and written communication with customers.

Responsibilities

• Triage, prioritize, and resolve incoming support tickets and phone calls from customers using the support platform.
• Communicate responsively and empathetically with customers to ensure timely resolution.
• Categorize support requests and feedback to surface themes for product improvements.
• Become a subject matter expert of the House Rx pharmacy management system and educate users on products and workflows.

Skills

Customer support

Pharmacy operations

EMR systems

Communication

Organization

Problem-solving

Tools

EMR systems

Job description

House Rx, Inc. is looking for a Customer Support specialist to help patients access specialty medications.

You will triage, prioritize, and resolve incoming requests from external customers using the House Rx product suite, collaborating with engineering, clinical operations and customer success to ensure timely resolution. You will become a subject matter expert on the House Rx pharmacy management workflows to educate users and improve the product experience, while maintaining empathy and