Empathetic Senior Care Navigator

LIFE-NWPA; Corbin (KY); Presencial; USD 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

9 Paid Holidays

PTO starting at 3 weeks + 1 day

Medical, Dental, & Vision

Tuition Reimbursement

Retirement Plan with company match

Descripción de la vacante

A compassionate healthcare organization in Corbin, Kentucky, is seeking a dedicated Patient Navigator. In this entry-level full-time role, you will manage inbound and outbound calls to schedule community assessments for seniors, ensuring they receive the support needed. Responsibilities include data entry, following guidelines, and providing empathetic assistance. Strong verbal communication skills are essential, and prior experience in customer service is preferred. This role is a chance to make a meaningful impact in the lives of others every day.

Formación

• Previous experience in a call center or customer service role, preferably in healthcare.
• Ability to speak clearly and slowly to support seniors.
• Patient and able to handle sensitive situations.

Responsabilidades

• Handle inbound and outbound calls to schedule community assessments.
• Follow scripts and guidelines for compliant messaging.
• Collect and verify personal information securely.

Conocimientos

Verbal communication

Active listening

Empathy

Data entry skills

Bilingual (English/Spanish)

Educación

High School Diploma or equivalent

Some college preferred

Herramientas

Zoho

Descripción del empleo

A compassionate healthcare organization in Corbin, Kentucky, is seeking a dedicated Patient Navigator. In this entry-level full-time role, you will manage inbound and outbound calls to schedule community assessments for seniors, ensuring they receive the support needed. Responsibilities include data entry, following guidelines, and providing empathetic assistance. Strong verbal communication skills are essential, and prior experience in customer service is preferred. This role is a chance to make a meaningful impact in the lives of others every day.