Empathetic Pre-Need Sales Counselor

Cedar Memorial; Cedar Rapids (IA); On-site; USD 40,000 - 65,000; Full time

Job summary

Cedar Memorial Park Cemetery and Funeral Homes in Cedar Rapids, Iowa, is seeking a full-time Family Service Counselor to join our sales team. This role focuses on pre-planning and helping families plan ahead with care and compassion.

You will receive structured training, develop pre-need opportunities, and guide families through service and merchandise options while meeting personal and company goals in a supportive, service-minded environment.

Qualifications

• Two or more years of previously successful full-time sales or customer service experience is required.
• Valid Iowa Driver’s License and a safe driving record.
• Before any sales activities, a Family Service Counselor must obtain a pre-need sales agent license issued by the Iowa Insurance Division.
• Within 24 months following the issuance of the pre-need sales agent licensed by the Iowa Insurance Division, CPC certification should be pursued.

Responsibilities

• Provide empathetic cemetery services to bereaved family members and friends of the deceased and follow-up to establish positive rapport.
• Assist family members to complete interment authorizations promptly and accurately.
• Develop and nurture pre-need sales opportunities with conversion rates meeting or exceeding goals.
• Secure and schedule appointments with families seeking pre-planning opportunities and assist in finalizing pre-funding for arrangements.
• Conduct appointments and presentations about service and merchandise options with clear education on prices and payment options.
• Offer cemetery interment rights, memorial markers, space reservations, and related selections; maintain customer relationships for additional opportunities.
• Regularly assist with design and sale of bronze memorial markers and ensure compliance with Iowa laws.

Skills

Communication

Organization

Empathy

Customer service

Problem solving

MS Office

Data management

Team player

Education

High school diploma or GED

Associates degree preferred

Job description

Cedar Memorial Park Cemetery and Funeral Homes in Cedar Rapids, Iowa, is seeking a full-time Family Service Counselor to join our sales team. This role focuses on pre-planning and helping families plan ahead with care and compassion.

You will receive structured training, develop pre-need opportunities, and guide families through service and merchandise options while meeting personal and company goals in a supportive, service-minded environment.