CBO Collector

100 LCMC Health; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

LCMC Health is seeking a Collector to support the healthcare financial team with patient communications and payment resolution. You will research billing issues, explain options, and help patients understand their medical bills with empathy and professionalism.

You will review denials, process appeals, and coordinate with payers and providers to ensure accurate reimbursements while maintaining HIPAA compliance and a patient-centered approach.

Qualifications

• Must have a high school diploma or GED; healthcare billing/collections experience is preferred.
• Experience in billing, collections, denial management is preferred.

Responsibilities

• Maintain responsibility for accurate and timely follow-up on daily accounts.
• Identify and analyze underpayments to identify reasons for discrepancies and process denials and appeals as needed.
• Review posted payments and adjustments to ensure accuracy.
• Analyze EOBs to ensure proper reimbursement.
• Communicate with payers on outstanding claims, resolve payment variances and achieve timely reimbursement.
• Document all activity on the patient account.
• Collaborate with internal departments and external organizations to ensure correct reimbursement and resolve appeals.

Skills

Empathy

Communication

Problem-solving

Team collaboration

Attention to detail

Education

High school diploma / GED

Job description

Job Overview

Your job is more than a job As a Collector you're a vital member of the healthcare financial team, researching billing issues and communicating with patients for payment resolution. But it's more than just collecting money. You're also helping patients understand and manage their medical bills. So, you understand that working out a payment plan or finding financial options can make a real difference in someone's life. With an empathetic approach, you simplify and walk patients through the bill resolution process during what may be a stressful time in their healthcare journey. You bring your people skills, professional attitude, and problem-solving ability as you interact with patients, insurance companies, and healthcare providers. No problem, you say, because you're focused on building your future in an environment committed to growth and a culture committed to personal well-being. We love your positivity. Your experiences, knowledge, skills, empathy, team mentality, and your "little something extra" all add up to you. And we're excited to get to know you and find out what you'll bring to this billing and collection role.

Responsibilities

Your Everyday Maintain responsibility for accurate and timely completion of daily follow-up or denial account assignment. Identify and analyze underpayments to identify reasons for discrepancies and process denials and appeals as needed. Review posted payments and adjustments to ensure accuracy. Analyze EOBs to ensure proper reimbursement. Conduct relevant research to complete the appeals process to include assessing, complete and accurate documentation, tracking, responding to, and / or resolving appeals with third party payers in a timely manner. Communicate with payers on outstanding claims, resolve payment variances and achieve timely reimbursement. Document all activity on the patient account. Collaborate with internal departments and external organizations to ensure correct reimbursement and resolve appeals. Monitor underpaid and denied claims for trends and identify root causes and reports findings to supervisor. Observe best practice processes in follow-up and customer service activities. Participate in staff training that aligns with recognized improvement opportunities and increases understanding of Medicare/Medicaid requirements as well as general follow-up processes. Act in accordance with LCMC Health's mission and values, while serving as a role model for ethical behavior. Adhere to federal and state regulations related to the protection of patient information (e.g., the Health Insurance Portability and Accountability Act (HIPAA) as well as facility-specific guidelines).

Requirements

The Must-Haves Minimum: A high school diploma/ GED or appropriate work experience in healthcare particularly in billing, collections, payment processing, or denial management is preferred.

Shift

WORK SHIFT: Days (United States of America)

Company Culture

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary

Your extras Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion. Bring some lagniappe into everything you do. Forget one-size-fits-all, think one-of-a-kind care. See opportunities, not problems - its all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do You are welcome here.

Equal Opportunity

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

About LCMC Health

About LCMC Health One-of-a-kind care comes from one-of-a-kind people. At LCMC Health, our people are the magic ingredient that makes our care so extra-extraordinary. We are compassionate, driven, and dedicated to bringing a little something extra to healthcare and to the people of New Orleans and beyond. If you're the kind of person who believes that our community deserves the best and that healthcare needs a little more heart, we want you to be a part of our family. From medical roles to administrative positions, every person on our team plays a part in our mission: to provide health, care, and education beyond extraordinary. Lets make every day extraordinary, together.