Empathetic Event Tech Support Specialist (SaaS)

EventCreate; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

EventCreate is a leading event management software platform driving how event planning, coordination, and production come to life. We empower event professionals to create seamless virtual, in-person, and hybrid experiences.

We are seeking a proactive Customer Support Representative who will be the first point of contact for customers, helping them navigate registration, websites, ticketing, and marketing features.

Qualifications

• 1–2 years of experience in customer support in SaaS or tech.
• Strong problem-solving and communication skills.
• Ability to simplify technical concepts for customers.
• Empathetic, solutions-oriented approach with a customer-first mindset.
• Experience with Zendesk, Intercom, or similar support tools.
• Excellent written and verbal communication.
• Team-oriented with strong organizational skills.

Responsibilities

• Respond to customer inquiries via chat, email, and phone, providing professional and timely assistance.
• Troubleshoot technical and non-technical issues customers face while using our event management platform.
• Support customers with event registration, websites, ticketing, and marketing features.
• Educate customers on event planning best practices, product features, and workflows, empowering them to use the platform effectively.
• Collaborate with internal teams (engineering, product, and sales) to escalate complex issues and resolve customer concerns.
• Document customer interactions, issues, and resolutions accurately in the support system.
• Proactively identify customer pain points and share feedback with product teams to enhance the event planning experience.
• Assist in the creation and maintenance of knowledge base articles, FAQs, and onboarding resources.
• Support new customer onboarding and training to drive adoption of our event management software.

Skills

Customer support

SaaS experience

Problem solving

Communication skills

Zendesk/Intercom experience

Multitasking

Tools

Zendesk

Intercom

Job description

EventCreate is a leading event management software platform driving how event planning, coordination, and production come to life. We empower event professionals to create seamless virtual, in-person, and hybrid experiences.

We are seeking a proactive Customer Support Representative who will be the first point of contact for customers, helping them navigate registration, websites, ticketing, and marketing features.