Customer Experience Specialist (Flexible Hours & Events)

Tenacity; Raleigh (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Tenacity Raleigh is seeking a Customer Service Representative to be the first point of contact for clients and attendees, delivering responsive and empathetic support across phone, email, and live chat.

You will handle inquiries, resolve issues, and assist with event registration and ticketing while contributing to a positive attendee experience during events, both in person and virtually.

Qualifications

• Proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in using customer service software and CRM systems.
• A positive attitude and a passion for helping others.
• Ability to work flexible hours, including evenings and weekends, as needed.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Resolve customer complaints and issues, providing accurate and helpful information.
• Maintain accurate customer records and update information as needed.
• Assist with event registration and ticketing processes.
• Provide support to event attendees during events, both in-person and virtually.
• Collaborate with other departments to ensure seamless customer service.
• Identify and elevate complex customer issues to the appropriate personnel.
• Proactively seek feedback to improve customer service processes.
• Stay up-to-date on event details and company policies.

Job description

Tenacity Raleigh is seeking a Customer Service Representative to be the first point of contact for clients and attendees, delivering responsive and empathetic support across phone, email, and live chat.

You will handle inquiries, resolve issues, and assist with event registration and ticketing while contributing to a positive attendee experience during events, both in person and virtually.