Empathetic Customer Support Specialist

North End Teleservices, LLC; Omaha (NE); On-site; USD 35,000 - 45,000; Full time

Job summary

A customer service company in Omaha is seeking a Customer Service Representative to assist customers via calls and chat. The role requires a high school diploma and at least 6 months of relevant experience. Candidates must demonstrate effective communication and computer skills, manage multiple tasks efficiently, and type a minimum of 20 words per minute. This position may require holiday and overtime work, offering a dynamic environment focused on excellent customer service.

Qualifications

• High School diploma or equivalent required.
• Minimum 6 months customer service/administrative/telemarketing experience required.
• Must be able to type a minimum of 20 WPM.

Responsibilities

• Utilize standard technology like telephone, e-mail, and web browser.
• Assist callers with filling out applications and submitting electronically.
• Complete documentation for each phone inquiry.

Skills

Customer service skills

Typing skills (minimum 20 WPM)

Interpersonal skills

Computer skills with Excel and Word

English fluency

Education

High School diploma or equivalent

Tools

Contact center technology

Windows operating system

Job description

A customer service company in Omaha is seeking a Customer Service Representative to assist customers via calls and chat. The role requires a high school diploma and at least 6 months of relevant experience. Candidates must demonstrate effective communication and computer skills, manage multiple tasks efficiently, and type a minimum of 20 words per minute. This position may require holiday and overtime work, offering a dynamic environment focused on excellent customer service.