Empathetic Client Intake Specialist

Cooper & Cooper, P.A.; Florida; Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Bonus opportunities

Ongoing training

Professional development

Advancement opportunities

Job summary

Cooper & Cooper, P.A. is seeking an Intake Specialist in Florida who can warmly engage prospective clients, explain options, and schedule consultations. You will build trust, educate callers about processes, and coordinate with our attorneys and team to ensure a smooth client journey.

Ideal candidates bring exceptional communication, empathy, and organization. Spanish-speaking applicants are encouraged to apply, with training provided to help you succeed in a fast-paced, growth-focused firm.

Qualifications

• No legal experience required; strong people skills and empathy are essential.
• Preferred experience includes law firm intake, sales, customer service, or call centers.
• Spanish-speaking candidates are encouraged to apply.

Responsibilities

• Create an outstanding first impression and build trust with prospective clients.
• Answer incoming calls and online inquiries; listen and respond empathetically.
• Explain services, fees, and consultation options; coordinate scheduling.
• Maintain detailed CRM notes and coordinate with attorneys and staff.
• Follow up with leads and monitor pipelines for timely engagement.

Skills

Exceptional communicator

Friendly

Confident

Personable

Compassionate

Organized

Tech-savvy

Empathy

Goal-oriented

Tools

CRM software

Google Workspace

Microsoft Office

Job description

Cooper & Cooper, P.A. is seeking an Intake Specialist in Florida who can warmly engage prospective clients, explain options, and schedule consultations. You will build trust, educate callers about processes, and coordinate with our attorneys and team to ensure a smooth client journey.

Ideal candidates bring exceptional communication, empathy, and organization. Spanish-speaking applicants are encouraged to apply, with training provided to help you succeed in a fast-paced, growth-focused firm.