Empathetic Client Care Specialist - Pet Aftercare

Gateway Services Inc.; Temecula (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401(k) with employer matching cppntrib

Company-paid Life Insurance

Company-paid Long-Term Disability

Paid vacation and company holidays

Paid training and career development

Employee Assistance Program (EAP)

Gateway CarePath emotional wellness

Health Savings Account & Flexible 
Sp​

Pet Insurance

Employee Discount Marketplace

Job summary

Gateway Services is North America's leading pet aftercare provider. As a Client Care Specialist, you will be the first point of contact for veterinary clinics and pet parents, guiding them with empathy and professionalism.

This on-site role offers training and the opportunity to make a meaningful difference in families' lives. You will handle inquiries by phone, email and in person, enter requests accurately, coordinate with Operations, and help arrange viewings and pickups.

Qualifications

• Previous customer service experience is preferred, but we'll provide all the training you need to succeed.
• On-site position within a Gateway Care Center.
• Frequent interaction with veterinary clinics and pet parents.
• Telephone, email and face-to-face customer service.
• Fast-paced work requiring organization and attention to detail.
• Collaboration with Operations to deliver exceptional service.

Responsibilities

• Support veterinary clinics and pet parents by phone, email and in person.
• Answer questions with empathy and professionalism.
• Accurately enter service requests and special instructions.
• Coordinate closely with Operations to ensure every promise is fulfilled.
• Support pet parent viewings and order pickups when required.
• Resolve concerns promptly while maintaining customer confidence.
• Help create a compassionate experience for every family we serve.

Skills

Empathy

Attention to detail

Calm under pressure

Team player

Customer service

Job description

Gateway Services is North America's leading pet aftercare provider. As a Client Care Specialist, you will be the first point of contact for veterinary clinics and pet parents, guiding them with empathy and professionalism.

This on-site role offers training and the opportunity to make a meaningful difference in families' lives. You will handle inquiries by phone, email and in person, enter requests accurately, coordinate with Operations, and help arrange viewings and pickups.