Pet Care & Client Support Specialist

Gateway-Services-Inc; Temecula (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401(k) with employer matching

Company-paid Life Insurance

Paid vacation and holidays

Health Savings Account

Flexible Spending Accounts

Pet Insurance

Employee Discount Marketplace

EAP

Job summary

Gateway Services in Temecula, CA is seeking a Client Care Specialist to be the first point of contact for veterinary clinics and pet parents, guiding them with empathy and professionalism. You will input service requests accurately and coordinate with Operations to fulfill every promise.

This on-site position offers competitive pay and comprehensive training, with a focus on delivering a compassionate experience for families we serve.

Qualifications

• Previous customer service experience is preferred.

Responsibilities

• Support veterinary clinics and pet parents by phone, email and in person.
• Answer questions with empathy and professionalism.
• Accurately enter service requests and special instructions.
• Coordinate closely with Operations to ensure every promise is fulfilled.
• Support pet parent viewings and order pickups when required.
• Resolve concerns promptly while maintaining customer confidence.
• Help create a compassionate experience for every family we serve.

Skills

Customer service

Job description

Gateway Services in Temecula, CA is seeking a Client Care Specialist to be the first point of contact for veterinary clinics and pet parents, guiding them with empathy and professionalism. You will input service requests accurately and coordinate with Operations to fulfill every promise.

This on-site position offers competitive pay and comprehensive training, with a focus on delivering a compassionate experience for families we serve.