Pet Aftercare Client Care Specialist

Gateway-Services-Inc; Manchester (CT); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

401(k) with employer matching

Health Insurance

Paid training and career development

Employee Assistance Program (EAP)

Gateway CarePath emotional wellness

Pet Insurance

Job summary

Gateway Services in Manchester, CT is seeking a dedicated Client Care Specialist to serve as the first point of contact for veterinary clinics and pet parents, guiding conversations with empathy and professionalism. This on-site role requires attention to detail and teamwork in a fast-paced environment.

As a Client Care Specialist, you will handle phone, email and in-person inquiries, enter service requests accurately, and coordinate with Operations to fulfill promises while supporting pet

Qualifications

• Previous customer service experience preferred.
• On-site position at Gateway Care Center.
• Frequent interaction with veterinary clinics and pet parents.
• Excellent communication and professionalism.

Responsibilities

• Support veterinary clinics and pet parents by phone, email and in person.
• Answer questions with empathy and professionalism.
• Accurately enter service requests and special instructions.
• Coordinate closely with Operations to ensure every promise is fulfilled.
• Support pet parent viewings and order pickups when required.
• Resolve concerns promptly while maintaining customer confidence.
• Help create a compassionate experience for every family we serve.

Skills

Empathy

Attention to detail

Customer service

Teamwork

Job description

Gateway Services in Manchester, CT is seeking a dedicated Client Care Specialist to serve as the first point of contact for veterinary clinics and pet parents, guiding conversations with empathy and professionalism. This on-site role requires attention to detail and teamwork in a fast-paced environment.

As a Client Care Specialist, you will handle phone, email and in-person inquiries, enter service requests accurately, and coordinate with Operations to fulfill promises while supporting pet