Empathetic Child Support Case Specialist

State of Arkansas; Hope (AR); Hybrid; USD 43,000 - 64,000; Full time

Job summary

The State of Arkansas seeks a Child Support Specialist to administer the child support program in Pulaski County, ensuring families receive the financial support they are legally entitled to.

You will work with parents, custodians, and attorneys to establish and enforce orders, monitor payments, and prepare court documents, while upholding confidentiality and state regulations. Strong interpersonal and communication skills are required.

Qualifications

• Associate’s or bachelor’s degree in social work, criminal justice, business administration, or related field.
• High school diploma or equivalent with two years of customer service or legal support experience.
• Ability to handle sensitive family situations with professionalism and empathy.
• Commitment to confidentiality and ethics in handling case details.

Responsibilities

• Manage a caseload of child support cases in compliance with state laws.
• Assist in establishing child support orders by gathering documentation and preparing legal documents.
• Monitor payments and enforce orders, including income withholding when required.
• Communicate with custodial and non-custodial parents, attorneys, and court personnel.
• Maintain accurate records and prepare reports as required.

Skills

Strong communication

Interpersonal skills

Attention to detail

Problem solving

Analytical thinking

Education

Associate’s or Bachelor's degree in related field

High school diploma + 2 years customer service/legal support experience

Commitment to confidentiality and ethics

Job description

The State of Arkansas seeks a Child Support Specialist to administer the child support program in Pulaski County, ensuring families receive the financial support they are legally entitled to.

You will work with parents, custodians, and attorneys to establish and enforce orders, monitor payments, and prepare court documents, while upholding confidentiality and state regulations. Strong interpersonal and communication skills are required.