Child Support Operations Leader

State of Arkansas; Little Rock (AR); On-site; USD 47,000 - 70,000; Full time

Job summary

State of Arkansas is seeking a Child Support Supervisor/Expert to lead a team of specialists and support staff in enforcing child support orders with accuracy and empathy.

The role requires deep knowledge of child support policies, strong supervisory skills, and the ability to handle sensitive family situations professionally, coaching staff and ensuring compliance with applicable laws.

Qualifications

• Associate’s or bachelor’s degree in related field required, plus 3 years in child support enforcement/administration.

Responsibilities

• Lead and mentor a team to enforce and modify child support orders.
• Ensure compliance with state/federal regulations and quality control of cases.
• Resolve complex child support issues with staff and stakeholders.
• Oversee enforcement actions like income withholding orders and tax refunds.
• Maintain confidentiality and professional interactions with parents, attorneys, and courts.

Skills

Supervisory skills

Team leadership

Analytical thinking

Communication skills

Negotiation skills

Conflict resolution

Attention to detail

Customer service

Education

Associate's or Bachelor's degree

High school diploma + 5 years experience

Job description

State of Arkansas is seeking a Child Support Supervisor/Expert to lead a team of specialists and support staff in enforcing child support orders with accuracy and empathy.

The role requires deep knowledge of child support policies, strong supervisory skills, and the ability to handle sensitive family situations professionally, coaching staff and ensuring compliance with applicable laws.