Empathetic Call Center Specialist — Paid PTO

Doctor's Data Inc; Saint Charles (MO); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid PTO

Job summary

Doctor’s Data, Inc. in St. Charles, IL is seeking a Customer Service Representative to deliver professional, client-focused support primarily by phone.

The role handles inquiries about orders, account information, and laboratory services, following established procedures to ensure accurate and timely responses. Ideal candidates have a high school diploma, strong communication and listening skills, attention to detail, and the ability to work independently or as part of a team.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, call center, laboratory, healthcare, medical office, or related experience preferred.
• Effective verbal and written communication skills.
• Strong active listening and interpersonal skills.
• Ability to communicate clearly, professionally, and respectfully with clients and coworkers.
• Strong attention to detail and ability to accurately enter, review, and document information.

Responsibilities

• Answer and manage incoming client telephone calls in a timely, professional, and courteous manner.
• Listen attentively to clients, identify needs, and provide accurate information using approved resources.
• Assist clients with questions regarding laboratory services, orders, account information, and other service-related matters.
• Provide courteous, professional, and empathetic service during all client interactions.
• Address client questions and concerns within guidelines and escalate when appropriate.
• Accurately enter and update client, patient, order, and service-related information in company systems.

Skills

Communication skills

Active listening

Attention to detail

Computer proficiency

Teamwork

Customer service

Call handling

Empathy

Education

High school diploma or equivalent

Job description

Doctor’s Data, Inc. in St. Charles, IL is seeking a Customer Service Representative to deliver professional, client-focused support primarily by phone.

The role handles inquiries about orders, account information, and laboratory services, following established procedures to ensure accurate and timely responses. Ideal candidates have a high school diploma, strong communication and listening skills, attention to detail, and the ability to work independently or as part of a team.