Emerging Store Manager

Walgreens; Pittsburgh (Allegheny County); On-site; USD 45,000 - 72,000; Full time

Job summary

A leading company in the retail pharmacy sector is seeking a Store Manager to oversee operations and customer service. The role involves managing staff, ensuring store profitability, and maintaining high standards of customer care. Candidates should possess strong leadership skills, a relevant degree, and supervisory experience. This position offers a competitive salary and opportunities for professional development.

Qualifications

• Bachelor’s degree or equivalent experience, or completion of Walgreens Community Internship Program.
• Two years of supervisory experience required.
• Completion or willingness to complete Walgreens leadership training.

Responsibilities

• Supervises customer service associates and manages store operations.
• Leads recruitment, hiring, and performance management of team members.
• Analyzes financial data and creates action plans for store improvement.

Skills

Leadership

Communication

Business Acumen

Education

Bachelor’s degree or equivalent experience

High School Diploma/GED with two years of supervisory experience

Job description

Job Description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team members, including assigning daily activities, delegating tasks, opening/closing shifts, approving time records, managing scheduling conflicts to ensure proper coverage.
• Collaborates with external partners to support community outreach and external partnerships.
• Supports Store Manager in leveraging data and team input to make informed decisions and monitor impact.
• Supervises cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders.
• Oversees inventory for front end and pharmacy, analyzes trends, and trains team members on inventory procedures.
• Ensures store cleanliness, repair, maintenance, and safety protocols are followed.
• Ensures team proficiency with computer and technology systems.
• Complies with all policies, laws, and regulations, including sale of alcohol, tobacco, and pharmacy products.
• Completes special assignments as needed.

Business Performance Management

• Analyzes financial and performance data; creates action plans for store improvement.
• Uses KPIs and operating statements to engage the team and drive solutions.
• Supports pharmacy during busy periods, including serving as a pharmacy technician if necessary.

People & Performance Management

• Leads and trains team members, providing coaching, mentoring, and support for career development.
• Manages performance through responsibilities, goals, feedback, and recognition.
• Recruits and retains talent, builds future leadership pipelines, and manages staffing needs.
• Follows proper procedures for recruitment, record-keeping, and training.
• Establishes accountability through clear expectations and performance management tools.

Training & Personal Development

• Completes Store Manager training programs and required courses.
• Monitors own performance, seeks feedback, and maintains an Individual Development Plan.
• Maintains valid pharmacy technician license as required.

Communications

• Maintains open communication with team through meetings and discussions.
• Assists in planning and communicating store strategy.

External Basic Qualifications

• Bachelor’s degree or equivalent experience, or completion of Walgreens Community Internship Program, or High School Diploma/GED with two years of supervisory experience.
• Demonstrated leadership, ethics, motivation, communication skills, and business acumen.
• Completion or willingness to complete Walgreens leadership training (LEAP or Leadership Essentials).
• Fluent in English (except in Puerto Rico).
• Flexible schedule, including evenings and weekends.
• Willingness to accept promotion and relocate if necessary.
• Ability to transfer within the area.

Preferred Qualifications

• Bachelor’s Degree preferred.
• Management experience, including supervising others, ideally in retail or food industry.

We consider applicants with arrest and conviction records. Walgreens is an Equal Opportunity Employer, including for disability/veterans. Salary range: $45,000 - $71,550, dependent on various factors. For benefits, visit jobs.walgreens.com/benefits. This role remains open until filled.