Emerging Store Manager

Walgreens; Palm Beach Gardens (FL); On-site; USD 45,000 - 72,000; Full time

Job summary

An established industry player is seeking an Emerging Store Manager to oversee store operations and enhance customer experience. This dynamic role involves managing a dedicated team, ensuring operational excellence, and driving business performance through data analysis and strategic planning. The ideal candidate will possess strong leadership qualities, a passion for customer service, and the ability to train and develop team members. Join a forward-thinking company that values talent and offers opportunities for growth and development in a supportive environment.

Qualifications

• Strong leadership and management skills with a focus on customer service.
• Ability to analyze performance data and implement improvement plans.

Responsibilities

• Supervise customer service associates and manage store operations.
• Engage customers and resolve complaints to ensure a positive experience.
• Lead and mentor team members to achieve company deliverables.

Skills

Customer Service Management

Team Leadership

Operational Management

Financial Analysis

Coaching and Training

Education

Bachelor's Degree or Equivalent Experience

Job description

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Responsibilities

• Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.
• Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.
• Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance. Resolves customer complaints promptly and answers questions to ensure a positive experience. Shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops improvement plans for both front-end and pharmacy teams. Empowers team members to find impactful resolutions and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operations, including assigning daily activities, delegating tasks, opening/closing shifts, approving time records, and managing scheduling conflicts.
• Collaborates with external partners to support community outreach and store growth.
• Supports data analysis and decision-making to monitor and improve store performance.
• Supervises cash management, inventory, store maintenance, safety, and compliance with laws and policies.
• Ensures team knowledge of systems and software, and responds to emergencies.

Business Performance Management

• Analyzes financial and performance data; creates action plans for improvement.
• Uses KPIs and operating statements to drive store growth and performance initiatives.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician if necessary.

People & Performance Management

• Leads, trains, mentors, and coaches team members; manages performance and discipline.
• Builds talent pipelines, manages staffing needs, and participates in hiring decisions.
• Establishes a culture of accountability through clear expectations and performance management.

Training & Development

• Completes Store Manager training programs and other required courses.
• Seeks continuous feedback and self-development; maintains an Individual Development Plan.
• Obtains and maintains a valid pharmacy technician license as required.

Communications

• Maintains open communication with team members through meetings and discussions.
• Assists in planning and communicating store strategies.
• Qualifications include a Bachelor’s degree or equivalent experience, leadership abilities, and flexibility in schedule and location.

Walgreens is an Equal Opportunity Employer and considers qualified applicants with arrest and conviction records. The salary range for this position is $45,000 - $71,550, depending on various factors. The role remains open until filled. For benefits, visit jobs.walgreens.com/benefits.