Emerging Store Manager

Walgreens; Lansing (MI); On-site; USD 45,000 - 72,000; Full time

Job summary

A leading company in retail is seeking a Store Manager in Lansing, MI. The role involves supervising customer service associates, managing store operations, and enhancing customer experience. Candidates should have a Bachelor's degree or equivalent experience, with strong leadership and communication skills. This position offers a competitive salary and opportunities for career advancement.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Two years of supervisory experience preferred.
• Completion of Store Manager training or willingness to complete within 12 weeks.

Responsibilities

• Supervises customer service associates and designated hitters.
• Responsible for managing the front end of the store.
• Leads and manages store team members, including recruitment and performance management.

Skills

Leadership

Communication

Business Acumen

Education

Bachelor’s degree or equivalent experience

High School Diploma/GED with two years of supervisory experience

Job description

Job Description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team activities, including assigning daily tasks, delegating responsibilities, opening/closing shifts, approving time records and managing scheduling conflicts to ensure proper coverage.
• Collaborates with external partners to support community outreach and external partnerships as a resource for the Pharmacy Operations Manager.
• Supports Store Manager in leveraging data, analysis, and team input to make informed decisions and monitor impact.
• Supervises cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and oversees bookkeeping.
• Supervises inventory management, including resets, revisions, price changes, and trend analysis to create corrective actions; trains team members on inventory procedures.
• Ensures execution of operational feedback from the Store and District Managers through delegation and supervision.
• Maintains store cleanliness and appearance; manages repairs and responds to emergencies.
• Ensures team members are knowledgeable about computer systems and software.
• Prioritizes safety and well-being of staff, utilizing Security Operations Center effectively.
• Complies with all policies, laws, and regulations, including sale of alcohol, tobacco, food, and pharmacy products.
• Completes special assignments as needed.

Business Performance Management

• Analyzes financial and performance data to create action plans for store improvement.
• Uses KPIs and operating statements to engage the team and identify sales opportunities, ensuring store growth through initiatives.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician if necessary.

People & Performance Management

• Leads and trains team members, providing coaching, mentoring, and support for career development. Manages performance, discipline, and termination decisions.
• Assigns responsibilities, develops performance plans, sets goals, observes, and recognizes team members to enhance effectiveness.
• Builds talent pipelines, manages staffing needs, participates in hiring, and ensures diversity in leadership development.
• Follows proper procedures for recruitment, training, and record keeping.
• Establishes a culture of accountability through clear expectations and performance management tools.

Training & Personal Development

• Completes Store Manager training programs and required courses.
• Monitors own performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains a valid pharmacy technician license as required by state.

Communications

• Maintains open communication with team through meetings and discussions; responds to questions and concerns.
• Assists in planning and communicating store strategies.

External Basic Qualifications

• Bachelor’s degree or equivalent experience; or completion of Walgreens Community Internship Program; or High School Diploma/GED with two years of supervisory experience.
• Demonstrated leadership, ethics, motivation, communication skills, and business acumen.
• Completion of Store Manager training or willingness to complete within 12 weeks.
• Fluent in English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.
• Willingness to accept promotion and relocate if offered.
• Ability to transfer within the same hiring area.

Preferred Qualifications

• Bachelor’s Degree.
• Management experience, including supervising others and managing both front-end and pharmacy teams.
• Business majors or prior retail/food industry experience preferred.

We consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The salary range is $45,000 - $71,550, dependent on various factors. For benefits, visit jobs.walgreens.com/benefits. This role remains open until filled.