Emerging Store Manager

Walgreens; Deerfield (IL); On-site; USD 45,000 - 72,000; Full time

Job summary

An established industry player is seeking a dynamic Store Supervisor to lead customer service and operational excellence in a retail environment. This role involves managing a dedicated team, enhancing customer experiences, and driving store performance through effective leadership and strategic decision-making. The ideal candidate will possess strong communication skills and a passion for customer service, ensuring that every customer interaction exceeds expectations. Join a forward-thinking company that values innovation and teamwork, and take the next step in your career while making a positive impact in the community.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Demonstrated leadership and communication skills are essential.

Responsibilities

• Supervises customer service associates and manages store operations.
• Engages customers and resolves complaints to ensure satisfaction.

Skills

Leadership

Customer Service

Communication Skills

Business Acumen

Team Management

Education

Bachelor's Degree

High School Diploma/GED

Job description

Job Description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team members, including assigning daily activities, delegating tasks, opening/closing shifts, approving time records, managing scheduling conflicts to ensure proper coverage.
• Collaborates with external partners to support community outreach and external partnerships as a resource for the Pharmacy Operations Manager.
• Supports Store Manager in leveraging data, analysis, and team input to make data-driven decisions, follow-up, and monitor impacts.
• Supervises cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
• Supervises inventory, analyzes trends, and trains team members on inventory procedures.
• Ensures execution of operational feedback through delegation and supervision.
• Maintains store cleanliness, manages repairs, and responds to emergencies.
• Ensures team knowledge of computer and technology systems.
• Prioritizes safety and compliance with all policies, laws, and regulations, including sale of alcohol, tobacco, food, and pharmacy products.
• Completes special assignments as needed.

Business Performance Management

• Analyzes financial and performance data; creates action plans for store improvement.
• Uses KPIs and other tools to engage the team and identify sales opportunities; collaborates on initiatives for growth.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician if necessary.

People & Performance Management

• Leads and trains team members, providing coaching, mentoring, and career development support.
• Manages performance through responsibilities, goal setting, feedback, and recognition.
• Recruits and retains talent, develops future leaders, and manages staffing needs and hiring processes.
• Follows proper procedures for recruitment, record keeping, and training.
• Establishes a culture of accountability with clear expectations and performance management.

Training & Personal Development

• Completes Store Manager training programs and required courses.
• Monitors own performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains valid pharmacy technician license as required.

Communications

• Maintains open communication with team through meetings and discussions.
• Assists in planning and communicating store strategy.

External Basic Qualifications

• Bachelor’s degree or equivalent experience, or completion of Walgreens Community Internship Program, or High School Diploma/GED with two years of supervisory experience.
• Demonstrated leadership, ethics, motivation, communication skills, and business acumen.
• Completion of Store Manager training (LEAP) or willingness to complete Walgreens Leadership Essentials within 12 weeks.
• Fluent in English (except Puerto Rico).
• Flexible schedule including evenings and weekends.
• Willingness to accept promotion and possible relocation.
• Ability to transfer within the same hiring Area.

Preferred Qualifications

• Bachelor’s Degree.
• Management experience, including supervising others, managing work, and experience across front-end and pharmacy (internal candidates).
• Business majors or prior retail/food industry experience (external candidates).

We consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

This information promotes pay transparency and equal employment opportunities at Walgreens. The current salary range is $45,000 - $71,550, depending on various factors. The role remains open until filled. For benefits, visit jobs.walgreens.com/benefits. If unable to click, copy and paste the URL into your browser.

Employment Type

Full-time

Job Function

Retail

Shift

Various

Campus Req?

No

District

473-DEERFIELD IL

Location

1403 WAUKEGAN RD, GLENVIEW, IL, 60025-02120-05683-S

Full District Address

780 WAUKEGAN RD, DEERFIELD, IL, 60015