Emerging Markets Account Representative

Paycom; United States; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Base salary + uncapped commission

Health insurance

Generous paid time off

401(k) with matching

Employee Stock Purchase Program

Company-wide events

Better Conversations program

Paid family leave

Employee referral bonuses

Learning and development programs

Job summary

Paycom is seeking Emerging Markets Sales Representatives to meet with incoming leads, quote pricing, and guide new clients through implementation to achieve 100% usage of Paycom. You will lead internal and external stakeholder communications to ensure timely completion of each project.

The role involves setting up new accounts, creating detailed implementation plans, mapping client processes, and driving successful delivery while meeting performance metrics and customer satisfaction.

Qualifications

• Bachelor’s degree or equivalent.
• Experience in customer-facing roles (sales, implementation, or customer service).
• Proficient with Microsoft Office (PowerPoint, Excel, Outlook).
• Strong communication, presentation and problem-solving abilities.

Responsibilities

• Set and hold meetings with incoming small market leads to demo the Paycom solution.
• Analyze client needs and quote pricing accordingly.
• Lead implementation with best practices for low-complexity projects.
• Define a detailed implementation plan ensuring 100% employee usage.
• Onboard clients by mapping processes and identifying improvement areas.
• Coordinate payroll processing timelines with clients.
• Ensure all tasks are completed and handoffs to long-term care teams are prepared.

Skills

Customer Service

Meeting orchestration

Presentation skills

Communication

Project management

Time management

Problem solving

Detail oriented

Exceed metrics

Education

Bachelor’s degree

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

Job description

Emerging Markets Sales Representatives are responsible for holding meetings with incoming leads, securing new emerging market accounts, and leading all small market Paycom implementations. Emerging Market representatives ensure a successful implementation by guiding our new clients to 100% usage and adoption of the Paycom solution. They lead communications with internal and external stakeholders to ensure timely and accurate completion of each project.

RESPONSIBILITIES

• Set and hold meetings with incoming small market leads to demo the Paycom solution
• Analyze the needs of incoming small market clients and quote pricing accordingly
• Leads the implementation of the Paycom system by applying knowledge from training to follow best practices on implementations with lower complexity.
• Lead the setup and implementation of Paycom technology for new Emerging Markets accounts, including training on system functionality.
• Define a detailed implementation plan for customers which includes the goal of 100% employee usage
• Obtain pertinent data from new clients to onboard and implement Paycom software
• Hold clients accountable to deadlines and drive projects to a successful and timely completion while achieving position metrics and customer satisfaction
• Manage and allocate resources to ensure work is completed efficiently and effectively on or before deliverable deadline(s)
• Hold internal and external partners accountable to project objectives and timelines
• Supports the client(s) in mapping their current process, understanding client pain points and identifying areas of improvement to maximize efficiencies through use of the Paycom solution and best practices
• Work with new client(s) through onboarding to map their current process, understand pain points and identify areas of improvement to maximize efficiencies using the Paycom solution
• Provides technical and functional support to all internal and external parties during implementation, using specialized knowledge related to the Paycom solution
• Process small market payrolls under limited supervision & coordinate payroll processing timelines with all clients to ensure payroll is submitted in accordance with Paycom deadlines
• Ensure all open implementation tasks are completed, client acceptance meeting is successfully conducted, and all handoff requirements are met per the process to indicate that the client is trained and prepared to transition to the long-term care teams
• Complete Paycom product training to stay abreast of new releases and functionality in order to successfully direct clients on best practices to platform optimization throughout implementation
• Effectively adapts to process changes and product improvements.
• Responsible for consulting on the change and risk management strategy for clients who are implementing the Paycom solution

What We Offer:

• Base salary and an uncapped commission plan
• $1 per-pay-period individual health insurance coverage for employees
• Generous paid time off to encourage you to accomplish your goals outside of work
• 401(k) with matching + Employee Stock Purchase Program to help you build wealth for the future
• Company + team-based events to create community
• Ongoing company-wide roundtable discussions called "Better Conversations" to promote diversity, inclusion, and belonging
• Paid family leave programs to ensure you have support and time off when you need it most
• Employee referral bonuses to reward you for introducing other great people to Paycom
• Award-winning learning and development programs to enable you to grow long-term with us

Qualifications

Education/Certification:

• Bachelor’s degree

PREFERRED QUALIFICATIONS

Experience:

• Professional experience in a customer-facing role such as sales, implementation, or customer service

Skills/Abilities:

• Customer Service: Ability to analyze the needs of a client and provide strategic business solutions
• Experience with Microsoft Office, including PowerPoint, Excel, and Outlook
• Achieves/exceeds position metrics
• Excellent written and verbal communication
• Highly motivated and results-oriented
• Project management and planning skills
• Strong presentation, organization, multitasking, and time management skills
• Strong problem solving and consultative skills
• Detail oriented and consistently delivers high quality results