Emerging Insurance Professional – Business Support

Smith Brothers Insurance, LLC.; Glastonbury (CT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Professional licensure reimbursement

Education assistance

Job summary

Smith Brothers Insurance, LLC. invites applications for an Emerging Insurance Professionals Program. You will join as a Business Support Specialist and contribute to service, sales, and risk management for families and businesses.

Ideal candidates have entry-level experience in fast-paced settings and a desire to build a long-term career in the insurance industry. Our agency emphasizes collaboration and ongoing learning within a supportive team.

Qualifications

• Minimum of one year of client facing and/or customer service experience.
• High School diploma required. Bachelor’s degree preferred.
• Experience following procedures and workflows with a focus on client experience.
• Previous experience working in a team environment and establishing positive working relationships.
• Commitment to continuous process improvement and team development.
• Prior experience in insurance agency or carrier a plus.

Responsibilities

• Access and navigate carrier websites to obtain policy documents, order loss runs, and research billing inquiries.
• Scan, copy, and collate information and documents as needed.
• Issue, print, and mail certificates of insurance.
• Update client information in the agency management system as requested.
• Assist Account Managers with specific steps in the renewal process for certain types of policies.
• Create and format letters using appropriate format, using a variety of business tools.
• Review basic insurance policies to resolve policy checking discrepancies.
• Utilize agency management system for daily activities, documentation and other duties as assigned.
• Participate in internal training as well as carrier system training sessions.
• Review, update and develop processes and workflows as needed.
• Work on projects and other work as assigned.
• Follow department and company defined processes, procedures, and workflows, within specified timelines, to drive consistency and efficiency, with a focus on client experience.
• Remains current on industry trends and information, new product development, legislation, coverages and technology.
• Pursue personal and professional development through internal and external learning efforts.
• Maintain confidentiality of client and company information and adhere to all personal and financial data privacy protocols.
• Ultimately, our ideal candidate will believe in Smith Brothers’ purpose, values, and standards, and be willing to work collaboratively with their teammates to drive value to all our stakeholders.

Skills

Independent decision making

Client service

Active listening

Organization & detail

Agency management system

MS Office proficiency

Team collaboration

Effective communication

Time management

Adaptability

Resilience

Education

High School diploma

Bachelor’s degree preferred

Tools

Agency management system

Carrier websites

MS Office

Job description

Smith Brothers Insurance, LLC. invites applications for an Emerging Insurance Professionals Program. You will join as a Business Support Specialist and contribute to service, sales, and risk management for families and businesses.

Ideal candidates have entry-level experience in fast-paced settings and a desire to build a long-term career in the insurance industry. Our agency emphasizes collaboration and ongoing learning within a supportive team.