Emerging Customer Service Leader – Manager Trainee

ARK Distributing; West Des Moines (IA); On-site; USD 52,000 - 76,000; Full time

Job summary

ARK Distributing is seeking a Customer Service Manager in Iowa to oversee the customer service department and drive excellence in service delivery. You will develop strategies to improve satisfaction, manage representatives, and handle escalated issues in a fast-paced environment.

Strong leadership and communication skills are essential to maintain our high service standards and customer trust. Join our team to shape customer experience and mentor staff, ensuring consistent performance and

Qualifications

• Prior managerial experience in customer service.
• Strong communication and leadership skills.
• Ability to work under pressure and solve problems.
• Drivers license and vehicle required.

Responsibilities

• Lead, guide, and motivate the team of customer service agents.
• Create, develop, and implement engaging and effective customer service strategies and standards.
• Document and record all customer service activities, interactions, and conversations.
• Communicate with customers via phone, e-mail, or face-to-face.
• Answer customers’ questions and provide explanations.
• Respond to and resolve customers’ issues.

Skills

Leadership

Communication

Problem-solving

Customer service

Team motivation

Job description

ARK Distributing is seeking a Customer Service Manager in Iowa to oversee the customer service department and drive excellence in service delivery. You will develop strategies to improve satisfaction, manage representatives, and handle escalated issues in a fast-paced environment.

Strong leadership and communication skills are essential to maintain our high service standards and customer trust. Join our team to shape customer experience and mentor staff, ensuring consistent performance and