Customer Service - Manager Trainee

ARK Distributing; West Des Moines (IA); On-site; USD 52,000 - 76,000; Full time

Job summary

ARK Distributing is seeking a Customer Service Manager in Iowa to oversee the customer service department and drive excellence in service delivery. You will develop strategies to improve satisfaction, manage representatives, and handle escalated issues in a fast-paced environment.

Strong leadership and communication skills are essential to maintain our high service standards and customer trust. Join our team to shape customer experience and mentor staff, ensuring consistent performance and

Qualifications

• Prior managerial experience in customer service.
• Strong communication and leadership skills.
• Ability to work under pressure and solve problems.
• Drivers license and vehicle required.

Responsibilities

• Lead, guide, and motivate the team of customer service agents.
• Create, develop, and implement engaging and effective customer service strategies and standards.
• Document and record all customer service activities, interactions, and conversations.
• Communicate with customers via phone, e-mail, or face-to-face.
• Answer customers’ questions and provide explanations.
• Respond to and resolve customers’ issues.

Skills

Leadership

Communication

Problem-solving

Customer service

Team motivation

Job description

We are seeking a highly motivated Customer Service Manager to join our dynamic team. In this role, you will oversee our customer service department, ensuring that our team consistently exceeds customer expectations and maintains our high standards of service.As a Customer Service Manager, you will be responsible for developing strategies to improve customer satisfaction, managing customer service representatives, and handling escalated issues. If you thrive in a fast-paced environment and have a proven track record in customer service management, we would love to hear from you.

Customer Service Manager Duties & Responsibilities:

• Lead, guide, and motivate the team of customer service agents.
• Create, develop, and implement engaging and effective customer service strategies and standards.
• Document and record all customer service activities, interactions, and conversations.
• Communicate with customers via phone calls, e-mail, or face-to-face.
• Answer customers’ questions and provide explanations.
• Respond to and resolve customers’ issues.

Customer Service Manager Requirements:

• Prior working experience as a Customer Service Manager, or other managerial roles.
• Ability to provide an outstanding customer service support.
• Understanding of various management practices and techniques.
• Great communication and leadership skills.
• Ability to work under pressure.
• Problem-solving.
• Motivation.
• Drivers License and Vehicle are required.