Emergency Veterinary Client Care Specialist

Ethos Discovery; Fort Wayne (IN); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

FSA/HSA

401(k) + company match

Employee assistance program

Employee pet benefit discount program

PTO and uniforms

Professional development assistance

Hands-on learning and credentialing

Job summary

Northeast Indiana Veterinary Emergency & Specialty Hospital (NIVES) is seeking a Customer Service Representative to be the first point of contact for clients in Fort Wayne, IN. You will manage high-volume calls, walk-ins, and scheduling while delivering compassionate service in urgent situations.

Join a collaborative team with training and growth opportunities. Prior veterinary/medical/service experience is preferred; full-time, first shift, Monday–Friday, with some holidays.

Qualifications

• Strong customer service skills and a calm, professional presence.
• Ability to multitask and prioritize in a high-pressure environment.
• Excellent communication and teamwork.
• Experience in veterinary, medical, or fast-paced service environments preferred.

Responsibilities

• Welcome clients and provide compassionate support during urgent and emotionally challenging situations.
• Manage a high volume of phone calls, walk-ins, and emergency scheduling while remaining calm and organized.
• Communicate clearly and professionally between clients and the medical team to support a seamless experience.
• Assist with patient intake, medical records, billing, and other administrative responsibilities.
• Help maintain efficient hospital operations during busy emergency caseloads.
• Collaborate with a high-performing emergency and specialty team, including board-certified specialists.
• Make a meaningful difference for pets and their families by delivering attentive, empathetic service.
• Continue building your skills in a fast-paced, supportive, and team-oriented environment.

Job description

Northeast Indiana Veterinary Emergency & Specialty Hospital (NIVES) is seeking a Customer Service Representative to be the first point of contact for clients in Fort Wayne, IN. You will manage high-volume calls, walk-ins, and scheduling while delivering compassionate service in urgent situations.

Join a collaborative team with training and growth opportunities. Prior veterinary/medical/service experience is preferred; full-time, first shift, Monday–Friday, with some holidays.